IT Command Centre Assistant Manager — 24/7 Operations
AIA Shared Services
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Job summary
AIA Digital+ Command Centre in Kuala Lumpur is seeking an Assistant Manager to oversee IT operations, monitoring servers, networks, and applications to minimize business impact of outages. The role emphasizes collaboration with shift teams and ensuring 24/7 availability.
The ideal candidate has 5+ years in IT Operations, holds a IT-related bachelor’s degree, and possesses ITIL/CompTIA certifications. This on-site position requires night and weekend shifts and offers the chance to lead a dynamic
Qualifications
- Minimum 5 years in IT Operations focused on system operations.
- Bachelor's degree in Information Technology or related discipline.
- Relevant IT certifications (ITIL, CompTIA) are a plus.
Responsibilities
- Monitor IT infrastructure, including servers, networks, and applications.
- Perform routine system checks and maintenance.
- Assist shift manager with batch jobs monitoring and troubleshooting.
- Execute change management procedures.
- Support incident management and documentation.
Skills
Education
Tools
Job description
AIA Digital+ Command Centre in Kuala Lumpur is seeking an Assistant Manager to oversee IT operations, monitoring servers, networks, and applications to minimize business impact of outages. The role emphasizes collaboration with shift teams and ensuring 24/7 availability.
The ideal candidate has 5+ years in IT Operations, holds a IT-related bachelor’s degree, and possesses ITIL/CompTIA certifications. This on-site position requires night and weekend shifts and offers the chance to lead a dynamic
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