IT Business Analyst- Large Projects (TRM)

Hilti (Malaysia) Sdn Bhd; Selangor; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical Education support

Dental Vision

Company Car

Petrol Card

Toll & Parking allowance

Job summary

Hilti (Malaysia) Sdn Bhd is seeking an IT Business Analyst for Large Projects (TRM) to drive digitalization of workflows and process automation. You will bridge business needs with IT delivery, enhance ClickUp-based solutions, and integrate with enterprise systems to improve efficiency across Large Projects, Engineering, and PMO.

You’ll collaborate with stakeholders, design scalable process improvements, and lead the delivery of dashboards and reporting to support executive decision making.

Qualifications

• Bachelor’s degree in information management, CS, engineering, or related field.
• 3+ years of IT, business analysis or digital workflow experience.
• Experience with ClickUp, ServiceNow, Jira or similar platforms.
• Understanding of project delivery, PMO, and operational processes.
• Strong analytical and problem-solving skills; quick learner and proactive.
• Excellent English communication and stakeholder engagement.

Responsibilities

• Partner with stakeholders to understand challenges and operational needs.
• Translate requirements into technical specs, user stories and flows.
• Configure and optimize ClickUp workflows, dashboards, automations and reports.
• Drive end-to-end integration across ClickUp and other enterprise systems.
• Design dashboards and KPIs to improve visibility and decision making.
• Support solution delivery from ideation to adoption and operation.
• Collaborate with Product Owner and tech teams on backlog and requirements.

Skills

Stakeholder management

Analytical thinking

Communication (English)

Learning mindset

Education

Bachelor’s degree in information management / CS / Engineering

Tools

ClickUp

ServiceNow

Jira

Job description

IT Business Analyst- Large Projects (TRM)

As the IT Business Analyst Task and Resource Management (TRM), you will drive the digitalization and optimization of Large Projects business processes through workflow management, process automation and related digital solutions. ClickUp currently serves as a key platform within this landscape. This role helps Large Projects business work more efficiently by organizing, simplifying, and improving how work is planned, tracked, and delivered through ClickUp.

What You’ll do

You will work closely with business stakeholders, IT teams, and external partners to design, implement, and continuously improve processes that increase efficiency, transparency, and operational excellence across the organization. This role requires strong business analysis capabilities, process design expertise, stakeholder management skills, and a passion for digital transformation. You will act as the primary bridge between business teams and IT delivery teams, ensuring that business requirements are translated into scalable, sustainable, and user-friendly solutions. You will be responsible for supporting and enhancing ClickUp-based solutions, integrating them with other platforms, and driving adoption across Large Projects, Engineering, and PMO.

Key responsibilities:

• Partner with business stakeholders to understand challenges, opportunities, and operational needs.
• Translate business requirements into technical specifications, user stories, process flows, and solution designs.
• Configure and optimize workflow management platforms, digital processes, dashboards, automations and reporting solutions, with ClickUp currently being the primary platform.
• Drive end-to-end process integration across ClickUp, enterprise applications and reporting platforms to create scalable and sustainable digital workflows.
• Design and develop dashboards, KPIs, and reporting solutions to improve visibility and decision-making.
• Support end-to-end solution delivery from ideation and requirements through implementation, rollout, adoption, and operation.
• Collaborate with the Product Owner and technical teams on backlog refinement and requirement prioritization by providing business analysis, dependencies, solution options, and implementation considerations.
• Shape and coordinate the integration of ClickUp with surrounding IT systems by analyzing end-to-end processes and defining integration requirements and data flows to enable automation and reduce manual handoffs.

What You’ll Bring

• Bachelor’s degree in information management, Computer Science, Engineering, or a related field, with demonstrated interest and experience in IT and digital solutions.
• 3+ years of relevant experience in IT, business analysis, digital workflow solutions, project management solutions, or engineering-related digital solutions
• Has experience with workflow management platforms such as ClickUp, ServiceNow, Jira, or similar solutions; hands-on ClickUp experience is a strong advantage.
• Understands project delivery, engineering, PMO, or operational business processes
• Has strong analytical and problem-solving capabilities
• Willingness and proven ability to learn
• Courage to challenge and desire to improve things
• Strong communication skills (English is a must)

What’s In It for You

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions, and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

We have a very thorough people review process, unlike any we know of in any other business. We can pair talent with opportunities - developing our people in their current roles or challenging them to work in new ways or in new places. It’s how we find the right fit, further our teams personally and professionally, get the best value for each employee, and increase the job satisfaction. Additionally, we offer you a wide range of benefits.

We have an excellent mix of people, challenging, and developing you every single day! Success at Hilti is down to teamwork and ability, no matter what your background is.

You know what is important when shipping products to customers and have been through the process from start to finish. You enjoy working side by side with partners, colleagues, and teams on tough problems and are highly effective. Furthermore, you thrive in a dynamic environment with multiple changing priorities. You like a proactive outward communication and technical leadership and never shy away from a challenge.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Join us in making construction better.

• Medical Education support
• Dental Vision
• Company Car
• Petrol Card
• Toll & Parking allowance