IT Business Analyst Data Driven Saas

Fuku; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

EU Data SaaS Company in Kuala Lumpur is hiring an IT Business Analyst (Data Driven SaaS) to bridge data and product. You will work hybrid from KL Bangsar South and collaborate with data engineers, scientists, and analytics engineers.

You will translate customer goals into actionable steps for the Product Manager, build dashboards, and support onboarding with a focus on data quality and insights.

Qualifications

• Proficiency in SQL and Python for data transformation, cleaning, and preparation.
• Comfortable communicating with non-technical customers.
• Strong storytelling to turn data into actionable insights.
• Background in Data Analyst, IT Business Analyst, or Customer Success in data-driven product companies.

Responsibilities

• Ensure data operations and quality, recognizing that good data input leads to valuable insights.
• Track customer usage and utilization, providing support during onboarding and training.
• Deliver first-level technical and functional customer support.
• Assist with customer onboarding, training, and data integration to ensure customer success.
• Develop dashboards and data visualizations for both internal and external stakeholders.

Skills

SQL

Python

Data storytelling

Customer communication

Job description

IT Business Analyst (Data Driven SaaS)

Location: KL Bangsar South (Hybrid)

Company: EU Data SaaS Company

Why You Should Apply

• Work with the latest technology in a data-driven, AI-enabled European company serving enterprise customers.
• Collaborate with a team of data engineers, scientists, and analytics engineers, providing opportunities for learning and professional growth.
• Make a direct impact by engaging with end customers to understand their strategic goals and translating these into actionable steps for the Product Manager.

Key Responsibilities

• Ensure data operations and quality, recognizing that good data input leads to valuable insights.
• Track customer usage and utilization, providing support during onboarding and training.
• Deliver first-level technical and functional customer support.
• Assist with customer onboarding, training, and data integration to ensure customer success.
• Develop dashboards and data visualizations for both internal and external stakeholders.

Requirements

• Proficiency in SQL and Python for data transformation, cleaning, and preparation.
• Comfortable communicating with new customers, including those who are non-technical or new to the product.
• Strong storytelling skills, with the ability to turn data into clear, commercially actionable insights.
• Suitable backgrounds include Data Analyst, IT Business Analyst, or Customer Success roles within data-driven product companies.

About the Company & Team

• Clear career path into Data Analytics, Data Consultant, or Product Owner roles.
• Funded SaaS technology/product company with a niche product and a large customer base.
• Opportunity to work with global customers, with a European head office and a Malaysian engineering hub.

Additional Notes

• Employment passes, work visas, or relocation support are not provided.
• Only candidates with work rights in Malaysia will be considered.