IT & Audio Visual Support Specialist

Altera; Penang; On-site; MYR 60,000 - 110,000; Full time

Job summary

Altera in Penang, Malaysia is seeking an IT & Audio Visual Support Specialist to maintain AV infrastructure, support live meetings, and ensure seamless user experience across conference rooms and collaboration spaces.

The role involves Tier 2/3 support for conferencing technologies, installation and maintenance of room equipment, and collaboration with IT, Facilities, and vendors on AV deployments. Strong communication and problem-solving are essential.

Qualifications

• Bachelor’s degree or equivalent experience in IT/AV or related field.
• 3+ years supporting audiovisual systems and collaboration tools.
• Hands-on with conferencing platforms such as Microsoft Teams.
• Strong understanding of AV signal flow, distribution, and troubleshooting.

Responsibilities

• Provide Tier 2/3 support for audiovisual systems and conference room tech.
• Troubleshoot and resolve escalated AV issues to minimize disruptions.
• Install, configure, and maintain conference room technologies (displays, projectors, video systems, mics, speakers).
• Support AV platforms such as Crestron, Logitech, and Teams Rooms.
• Document SOPs and perform preventive maintenance and firmware updates.
• Collaborate with IT, Facilities, and vendors on AV deployments.
• Assist end users with room setup and live event needs.
• Monitor system performance and propose improvements.

Skills

Troubleshooting

Communication

Customer service

Presentation support

Organizational skills

On-call support

Education

Bachelor’s degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience

Tools

Crestron

Microsoft Teams Rooms

Microsoft Teams

ServiceNow

Job description

Job Details:

Job Description:

IT & Audio Visual Support Specialist

We are seeking an experienced AV Support Specialist to provide technical support and operational expertise for audiovisual systems, meeting spaces, and workplace technology environments. This role is responsible for maintaining AV infrastructure, troubleshooting complex issues, supporting live meetings and events, and ensuring a seamless user experience across conference rooms and collaboration spaces.

Key Responsibilities

• Provide Tier 2/3 support for audiovisual systems, conferencing technologies, and workplace collaboration tools
• Troubleshoot and resolve escalated AV issues quickly to minimize meeting and event disruptions
• Install, configure, and maintain conference room technologies, including displays, projectors, video conferencing systems, microphones, speakers, and control systems
• Support and administer AV platforms such as Crestron, Logitech, Microsoft Teams Rooms, and related technologies
• Perform routine system testing, preventive maintenance, and firmware updates on AV equipment
• Assist end users with conference room setup, meeting support, and live event technology needs
• Diagnose and resolve issues related to audio, video, control systems, networking, and room scheduling technologies
• Collaborate with IT, Facilities, and external vendors to support AV deployments, upgrades, and system integrations
• Participate in AV infrastructure projects, including room builds, technology refreshes, and equipment migrations
• Document troubleshooting procedures, system configurations, and standard operating procedures (SOPs)
• Monitor AV system performance and recommend improvements to enhance reliability and user experience

Qualifications:

Required Qualifications

• Bachelor’s degree in Information Technology, Audiovisual Technology, Electronics, Computer Science, or equivalent experience
• 3+ years of experience supporting audiovisual systems, unified communications, or workplace technology environments
• Hands-on experience with conferencing platforms such as Microsoft Teams
• Strong understanding of AV signal flow, audio/video distribution, and troubleshooting methodologies
• Experience supporting AV control systems, including Crestron, Microsoft Teams Room or similar platforms
• Ability to diagnose and resolve complex AV and technology-related issues
• Excellent communication, customer service, and presentation support skills

Preferred Qualifications

• Experience with digital signage, room scheduling systems, and unified communications technologies
• Familiarity with ticketing systems such as ServiceNow
• Experience with cloud-based device management platforms and collaboration technologies
• Experience supporting executive meetings, town halls, and live events

Key Competencies

• Strong troubleshooting and problem-solving skills
• Attention to detail and commitment to service excellence
• Ability to prioritize multiple support requests in fast-paced environments
• Customer-focused approach with strong interpersonal skills
• Ability to remain calm and responsive during high-visibility meetings and events
• Strong organizational and documentation skills

Work Environment

• On-site

• May require occasional after-hours support or on-call rotation

Job Type:

Regular

Shift:

Shift 1 (Malaysia)

Primary Location:

Penang 15, Penang, Malaysia

Additional Locations:

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.