IT Assistant Manager

ZICO Holdings Inc; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

ZICO Holdings Inc in Kuala Lumpur seeks an IT Assistant Manager to join our IT team. You will ensure IT compliance, deliver L2/L1 support, and manage both on‑premise Microsoft services and the cloud environment.

The role requires a Bachelor's degree in Computer Science or IT and at least three years of IT service support experience, with hands-on MS Cloud and On‑Premise Server administration. You will also train end-users and support CCTV/card access systems to maintain secure, reliable IT

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in IT service support or a related role.
• Hands-on experience with Microsoft Cloud administration.
• Hands-on experience with On-Premise Microsoft Server Administration.

Responsibilities

• Ensure IT regulatory and compliance standards; conduct audits and provide reports to stakeholders.
• Assist in developing and implementing IT policies and procedures.
• Provide L2 and L1 technical support for hardware, software, and network issues.
• Troubleshoot and resolve incidents, escalate complex issues when necessary.
• Manage and maintain IT infrastructure; ensure data backups and disaster recovery are in place.
• Manage On-Premise Microsoft Services such as Active Directory and File Servers.
• Manage Microsoft Cloud environment including SharePoint, Teams, Exchange Online and Entra.
• Monitor system performance; ensure availability and security of services.
• Provide support for CCTV and card access systems; troubleshoot issues.
• Conduct IT demos and training sessions for employees to boost proficiency.

Skills

L2/L1 support

Microsoft Cloud admin

Server admin

IT compliance

CCTV systems

End-user training

Networking basics

Education

Bachelor's degree in Computer Science or Information Technology

Tools

Active Directory

File Servers

SharePoint

Teams

Exchange Online

Entra

Job description

We are seeking a skilled and motivated IT professional to join as IT Assistant Manager in our IT team. This individual will play a pivotal role in ensuring IT compliance, delivering L2 support, and manage the IT Infrastructure. The ideal candidate will be adept at managing IT systems and services, including On-Premise Microsoft Services such as Active Directory, File Servers, Microsoft Cloud Environment for SharePoint, Teams, Exchange Online and Entra, card access systems, and end-user training, in a fast-paced financial investment environment.

Key responsibilities

Ensure the company adheres to relevant IT regulatory and compliance standards, conduct regular audits, maintain documentation, and provide reports to stakeholders

Assist in developing and implementing IT policies and procedures

Provide Level 2 (L2) and Level 1 (L1) technical support for hardware, software, and network issues

Troubleshoot and resolve incidents, escalating complex issues when necessary

Manage and maintain IT infrastructure and ensure proper data backups and disaster recovery processes are in place

Manage and maintain On-Premise Microsoft Services such as Active Directory and File Servers

Manage and maintain the Microsoft Cloud environment, including SharePoint, Teams, Exchange Online and Entra

Monitor system performance and ensure availability and security of services

Provide support for the company's CCTV and card access systems, troubleshoot and resolve issues

Conduct small IT demos and training sessions for employees to enhance their technical proficiency

About you

Bachelor's degree in Computer Science, Information Technology, or a related field

Minimum 3 years of experience in IT service support or a related role

Hands-on experience with Microsoft Cloud administration

Hands-on experience with On-Premise Microsoft Server Administration

Knowledge of IT compliance and regulatory requirements

Proficiency in managing CCTV and card access systems

Familiarity with IT infrastructure components, including networks and servers

Excellent problem-solving and troubleshooting abilities

Strong communication and interpersonal skills to work effectively with end-users and stakeholders

Ability to deliver training and presentations to non-technical audiences

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• What's your expected monthly basic salary?

Professional Services 101-1,000 employees

ZICO is a regulated Capital, Trusts, Assets and Wealth Management platform operating across ASEAN. Listed on the Catalist Board of the Singapore Exchange Securities Trading Limited ("SGX-ST") since 11 November 2014, known as Trusted Advisors, the Group supports family offices, institutional investors, corporations, and high-net-worth individuals with transparent, well-governed solutions across Singapore, Malaysia and the wider region. ZICO leverages its regional capabilities and regulatory expertise to help clients structure, grow and preserve capital across Southeast Asia.

ZICO is a regulated Capital, Trusts, Assets and Wealth Management platform operating across ASEAN. Listed on the Catalist Board of the Singapore Exchange Securities Trading Limited ("SGX-ST") since 11 November 2014, known as Trusted Advisors, the Group supports family offices, institutional investors, corporations, and high-net-worth individuals with transparent, well-governed solutions across Singapore, Malaysia and the wider region. ZICO leverages its regional capabilities and regulatory expertise to help clients structure, grow and preserve capital across Southeast Asia.