IT Assistant
B-Global Tech
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Benefits offered by this job
Job summary
B-Global Tech is seeking a proactive IT Assistant to support and maintain the organization’s technology infrastructure in a hybrid setup in Kuala Lumpur. You will be the first point of contact for IT issues, providing technical support to employees, troubleshooting hardware and software, and ensuring reliable IT operations across departments.
The role covers systems administration, networking, IT security, and documentation.
Qualifications
- Bachelor's degree in IT, CS, or related field.
- 1–3 years in IT support, help desk, or similar role expected.
- Experience with ITSM ticketing systems is a plus.
- Exposure to enterprise IT environments and cross-department support is an advantage.
Responsibilities
- Set up, configure, and deploy laptops and IT equipment for new hires.
- Provide first-line technical support for computers, printers, networks, and email systems.
- Perform routine system maintenance, updates, backups, and basic data recovery.
- Support IT security measures and identify system vulnerabilities.
- Collaborate with departments on projects and cross-functional initiatives.
- Document incidents, troubleshooting steps, and system changes in ticketing systems.
Skills
Education
Tools
Job description
We are seeking a proactive and technically capable
We are seeking a proactive and technically capable IT Assistant to support and maintain the organization's technology infrastructure. As the first point of contact for IT-related issues, you will provide technical support to employees, troubleshoot hardware and software problems, maintain IT systems and equipment, and help ensure smooth day-to-day IT operations. This role requires strong problem-solving skills, attention to detail, and the ability to communicate technical concepts effectively to non-technical users.
This is an excellent opportunity for an aspiring IT professional to gain hands‑on experience across a broad range of technologies, including technical support, systems administration, networking, and IT security. You will play an important role in maintaining a reliable, secure, and efficient IT environment while supporting users across multiple departments and contributing to the organization's overall operational success.
- Prepare, configure, and deploy laptops and IT equipment for new hires, ensuring all required software, user accounts, permissions, and system settings are ready prior to onboarding.
- Install, configure, and maintain computers, laptops, operating systems, software applications, printers, phones, and other peripherals.
- Implement software installations, upgrades, and patches, and troubleshoot performance issues.
- Manage user accounts, email accounts, passwords, permissions, and system access across various platforms.
- Assist with workstation setup and deployment of new IT equipment.
- Provide first-line technical support for computers, laptops, printers, networks, email systems, and other IT-related equipment.
- Troubleshoot and resolve hardware, software, internet, Wi‑Fi, and basic networking issues.
- Respond to user support requests and ensure timely resolution of technical issues.
- Perform routine system maintenance, including updates, security patches, backups, and basic data recovery activities.
- Monitor and maintain network infrastructure and IT equipment to ensure optimal performance and reliability.
- Conduct regular inspections, maintenance, and troubleshooting of IT assets.
- Support the implementation and maintenance of IT security measures and best practices.
- Identify potential system vulnerabilities and recommend improvements to enhance security and operational efficiency.
- Ensure the confidentiality and security of company information and systems.
- Analyse user and departmental requirements to identify opportunities for process improvement and increased efficiency.
- Collaborate with internal departments and IT team members on projects and technical initiatives.
- Provide cross‑functional technical support as required.
- Maintain accurate records of IT assets, inventory, licenses, and support activities.
- Create and update technical documentation, user guides, and standard operating procedures.
- Document incidents, troubleshooting activities, system changes, and resolutions through help desk or ticketing systems.
- Bachelor's Degree in Information Technology, Computer Science, or a related field.
- 1 to 3 years of experience in an IT Support, Help Desk, Service Desk, or similar technical support role is preferred. Fresh graduates with strong technical knowledge and a willingness to learn are encouraged to apply.
- Experience with help desk ticketing systems and IT service management (ITSM) processes is an advantage.
- Exposure to enterprise IT environments and providing technical support to users across multiple departments is an advantage.
- Strong knowledge of Windows and macOS operating systems, including installation, configuration, maintenance, and troubleshooting.
- Good understanding of computer hardware, peripherals, and basic networking concepts and protocols.
- Experience with Microsoft 365 administration and support, including Outlook, Teams, SharePoint, and Exchange Online.
- Knowledge of enterprise backup and recovery procedures.
- Familiarity with system monitoring tools and IT infrastructure maintenance.
- Experience managing user accounts, permissions, and access controls across various systems.
- Understanding of IT security principles, malware protection, endpoint security, and data protection practices.
- Excellent written and verbal communication skills in English, with the ability to communicate technical information clearly and effectively.
- Strong problem‑solving and analytical abilities with the capability to diagnose and resolve technical issues efficiently.
- Excellent interpersonal and communication skills
- Strong ability to work effectively with employees at all levels.
- Ability to prioritize tasks, manage multiple responsibilities, and work independently.
- High level of professionalism and ability to maintain confidentiality.
- Hybrid working arrangement – 2 days in the office, with the remaining 3 days working from home
- Company‑provided laptop and accessories
- Medical & Outpatient benefits
- Hospitalization insurance
- Annual leave – starting from 18 days per year
- Performance‑based annual bonus (based on KPIs)
- Annual salary increment
- Training and development opportunities to support your career growth
B-Global Tech offers engineering, architecture and consulting services for data centers, telecommunications and IT infrastructures, with an emphasis on innovation and application of cutting‑edge technologies, as well as the implementation of new strategies for sustainable construction.
Our main objective is to bring value to our clients, offering a comprehensive approach to architecture and engineering, combining international experience, local understanding and specialized knowledge.
With more than 20 years of experience and international presence, the trust our clients have placed in B-Global Tech has made us a reference in the design and implementation of data centers.
We have offices in Spain, Singapore, Malaysia, Thailand and Japan, and we have a multidisciplinary team of more than 130 engineers and architects.
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