IP Core Network Engineer (Sunway Digital Wave)

Sunway Berhad; Subang Jaya; On-site; MYR 70,000 - 120,000; Full time

Job summary

Sunway Technology is seeking a senior network engineer to provide Level 3 support for SDW IP/MPLS infrastructure and services.

You will drive incident management, troubleshoot with leading TACs, and optimize network performance across L2/L3 domains while coordinating with global vendors and capacity planners.

Qualifications

• Bachelor’s degree in Computer Science/Engineering/IT or equivalent experience.
• 3+ years hands-on with JunOS, Cisco IOS and Huawei VRP in telecom environments.
• Strong knowledge of IP subnetting, routing, L2 fundamentals and VLANs.
• Experience with QoS, baselining, capacity planning and network monitoring.
• Ability to own RCA, handle 24/7 on-call support, and manage vendor relationships.

Responsibilities

• Provide Level 3 support for SDW IP/MPLS network infrastructure and services.
• Drive incident and problem management to meet MTTR targets.
• Fine-tune networks for optimal performance (L2/L3, QoS, baselining, capacity).
• Collaborate with Cisco/Huawei TACs for deep-dive troubleshooting.
• Replicate issues in lab, validate fixes, and document outcomes.
• Operate and maintain SP-grade edge/core routers and switches.
• Manage and evaluate global partners/vendors; report on performance.
• Own RCA, be prepared for 24/7 on-call support, and escalate as needed.
• Balance business vs technical trade-offs; support capacity planning and migration reviews.
• Assist internal projects and presales with designs and migration plans.

Skills

IP subnetting

Routing protocols (OSPF/EIGRP)

L2 fundamentals

VLAN segmentation

VRRP/HSRP

ACLs

PBR

Network monitoring

Troubleshooting

JunOS

Cisco IOS

Huawei VRP

Education

Bachelor’s in Computer Science/Engineering/IT

Tools

MRTG

SolarWinds

Grafana

PRTG

Kentik

Hamina

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Sunway Technology is part of the Sunway Group, a well-diversified conglomerate. Sunway Technology encompasses a Group of IT companies, each with its specific competencies and focus. Together, the Group is recognised as the preferred end-to-end IT solutions provider.

Sunway Digital Wave [200801001195 (802479-P)]

Roles and responsibilities:

• Provide Level 3 support for SDW IP/MPLS network infrastructure and services.
• Drive incident/problem management to meet or beat MTTR targets.
• Fine-tune networks for optimal performance (L2/L3, QoS, baselining, capacity).
• Collaborate with principal TACs (Cisco TAC, Huawei TAC) for deep-dive troubleshooting.
• Replicate issues in lab, validate fixes, and document outcomes.
• Operate and maintain SP-grade edge/core routers and switches.
• Manage and evaluate global partners/vendors; report on performance.
• Own RCA, be prepared for 24/7 on-call support, and act as escalation point.
• Anticipate bottlenecks, manage risks & escalations, and balance business vs technical trade-offs.
• Support internal projects & presales with designs, migration plans, and reviews.
• Work with capacity planners to deliver efficient, cost-effective topologies.
• Perform preventive maintenance to keep the network stable (and gloriously uneventful).

Qualifications:

• Bachelor’s in Computer Science/Engineering/IT (or equivalent experience).
• Industry certs: HCIP, CCNP, JNCIS/JNCIP (or higher).
• 3+ years hands-on with JunOS / Cisco IOS / Huawei VRP and 5+ years in telecom.
• Core knowledge: IP subnetting; routing (OSPF & EIGRP); L2 fundamentals; VLAN segmentation; STP/RSTP; first-hop redundancy (VRRP/HSRP); ACLs; PBR; and strong network monitoring & troubleshooting.
• Bonus: Cisco ASR900x/ASR903 (IOS-XR/XE) or Huawei NE40E, NE8000 experience.
• Familiarity with NMS tools (MRTG, SolarWinds, Grafana,Prtg,Kentic,Hamina).
• Fast learner, adaptable, curious; excellent communication and customer-facing skills.
• Good customer experience including managing task queues and liaising with external vendors or Enterprise customers.