Network Engineer L3 (SDWAN)

AirSWIFT; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Jora Malaysia is seeking an experienced L3 Network Engineer with strong expertise in enterprise LAN, WAN, Wireless, and ADC technologies. The role demands deep technical proficiency, solid incident and SLA management, and the ability to lead migrations and handover to operations.

You will act as the escalation point for complex incidents, coordinate with vendors and ISPs during outages, run Major Incident Management calls, maintain documentation (SOPs, topology diagrams) and ensure project

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or equivalent experience.
• 10–12 years of relevant enterprise network experience.
• Experience working in ITIL-based service environments preferred.

Responsibilities

• Act as L3 escalation point for complex network incidents across LAN, WAN, Wireless, and ADC environments
• Troubleshoot and resolve high-severity network issues within SLA
• Lead Major Incident Management (MIM) calls and drive incident resolution
• Execute LAN/WAN Migration projects, including planning, implementation, and validation
• Prepare and maintain network documentation including SOPs and topology diagrams

Skills

Fortinet SD-WAN

Cisco Catalyst switching

Cisco Wireless Controllers

F5 BIG-IP ADC

IPAM / DDI

Major Incident Management

SLA management

On-call coordination

Education

Bachelor’s degree in Engineering, Computer Science, or equivalent

Tools

ServiceNow

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Summary

We are seeking an experienced L3 Network Engineer with strong expertise in enterprise LAN, WAN, Wireless, and Application Delivery technologies. The role demands deep technical proficiency, strong incident and SLA management experience, and the ability to lead and execute network project activities including migrations and handover to operations.

Key Responsibilities

Technical Operations & Support

• Act as L3 escalation point for complex network incidents across LAN, WAN, Wireless, and ADC environments
• Troubleshoot and resolve high-severity network issues within SLA
• Fortinet SD-WAN
• Cisco Catalyst LAN Switches
• Cisco WLC-based Wireless Networks
• F5 BIG-IP ADC (LTM, APM, WAF, basic iRules, traffic management)
• IPAM and DDI Solutions (DNS, DHCP, IP address management)

Incident & Process Management

• Lead Major Incident Management (MIM) calls and drive incident resolution
• Ensure adherence to SLA and KPI targets
• Work on ticket management systems (ServiceNow or equivalent), including RCA and post-incident reviews
• Coordinate with vendors, ISPs, and internal stakeholders during incidents

Project & Transition Activities

• Execute LAN/WAN Migration projects, including planning, implementation, and validation

Prepare and maintain network documentation, including:

• Standard operating procedures (SOPs)
• Create and update network topology diagrams
• Follow up with client project teams to track deliverables and milestones
• Perform handover to Operations teams, including knowledge transfer and runbook creation

Required Technical Skills

Networking & Security

• Strong hands-on experience with Fortinet SD-WAN
• In-depth knowledge of Cisco Catalyst switching (VLANs, STP, EtherChannel, QoS)
• Experience with Cisco Wireless Controllers and enterprise Wi‑Fi deployments
• Working knowledge of F5 BIG-IP ADC (LTM, APM, WAF, Pools, Virtual Servers, SSL profiles)
• Experience with IPAM / DDI solutions

Operational Skills

• Major Incident management and coordination
• SLA and uptime management
• Strong troubleshooting and root‑cause analysis skills
• Excellent verbal and written communication

Qualification & Experience

• Bachelor’s degree in Engineering, Computer Science, or equivalent experience
• 10–12 years of relevant enterprise network experience
• Experience working in ITIL-based service environments preferred

Certifications (Preferred)

• CCNP / CCIE (Enterprise)
• Fortinet NSE (NSE 4 / NSE 5 / NSE 7)
• F5 Certified Administrator (101/201)
• ITIL Foundation Certification

Soft Skills

• Strong analytical and problem‑solving skills
• Ability to work independently and lead technical discussions
• Customer‑focused mindset with strong stakeholder management
• Willingness to participate in on-call rotations if required

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.