Internship NOC Operator

S1K Resources Sdn Bhd; Shah Alam; On-site; MYR 22,000 - 45,000; Full time

Job summary

S1K Resources Sdn Bhd in Malaysia is seeking a motivated NOC Operator to monitor network and system alerts, perform first-line troubleshooting, and relay incident context to engineering teams. You will follow runbooks and keep logs up to date to help maintain service uptime.

Ideal candidates have zero or limited experience, a diploma in IT/electronics or related fields, strong communication, and a readiness to work rotating shifts across our telecom networks while learning from experienced

Qualifications

• Approximately 0 years of relevant experience, suitable for fresh graduates or entry level candidates.
• Secondary education or diploma in IT, electronics, or related fields is preferred but not mandatory.

Responsibilities

• Continuously monitor network and system alerts, validate incidents, and escape according to runbooks.
• Perform first-line troubleshooting to isolate issues and hand over clear incident context to engineering teams.

Skills

Network Troubleshooting

System Monitoring

Microsoft Excel

Microsoft Outlook

Microsoft Office

Communication

Ticketing Systems

Network Monitoring Tools

Education

Diploma in IT or Electronics

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Continuously monitor network and system alerts, validate incidents, and escape according to runbooks.
• Perform first-line troubleshooting to isolate issues and hand over clear incident context to engineering teams.

Communication & Coordination

• Log incidents and updates accurately in the ticketing system and keep stakeholders informed until closure.
• Coordinate with field teams and service owners to schedule fixes and share status updates.

Maintenance & Reporting

• Run routine health checks, verify backups and scheduled tasks, and report anomalies to the team.
• Prepare concise daily shift reports and contribute to trend logs that help prevent recurring incidents.

Requirements

Qualifications & Experience

• Approximately 0 years of relevant experience, suitable for fresh graduates or entry level candidates.
• Secondary education or diploma in IT, electronics, or related fields is preferred but not mandatory.

Hard Skills & Knowledge

• Network Troubleshooting
• System Monitoring
• Microsoft Excel
• Microsoft Outlook
• Microsoft Office
• Communication
• Ticketing Systems
• Network Monitoring Tools

Soft Skills & Qualities

• Communicate clearly and concisely in both written logs and verbal handovers.
• Stay calm under pressure and follow defined procedures during incidents.
• Be available for rotational shifts and willing to learn from more experienced engineers.

Responsibilities

Monitoring & Incident Response

• Continuously monitor network and system alerts, validate incidents, and escape according to runbooks.
• Perform first-line troubleshooting to isolate issues and hand over clear incident context to engineering teams.

Communication & Coordination

• Log incidents and updates accurately in the ticketing system and keep stakeholders informed until closure.
• Coordinate with field teams and service owners to schedule fixes and share status updates.

Maintenance & Reporting

• Run routine health checks, verify backups and scheduled tasks, and report anomalies to the team.
• Prepare concise daily shift reports and contribute to trend logs that help prevent recurring incidents.

Requirements

Qualifications & Experience

• Approximately 0 years of relevant experience, suitable for fresh graduates or entry level candidates.
• Secondary education or diploma in IT, electronics, or related fields is preferred but not mandatory.

Hard Skills & Knowledge

• Network Troubleshooting
• System Monitoring
• Microsoft Excel
• Microsoft Outlook
• Microsoft Office
• Communication
• Ticketing Systems
• Network Monitoring Tools

Soft Skills & Qualities

• Communicate clearly and concisely in both written logs and verbal handovers.
• Stay calm under pressure and follow defined procedures during incidents.
• Be available for rotational shifts and willing to learn from more experienced engineers.

Responsibility

Ready to keep networks humming? We are S1K Resources Sdn Bhd, a Malaysian telecommunications team that helps businesses and communities stay connected; working with us at S1K Resources Sdn Bhd means you make uptime real for people who rely on our services.

As a NOC Operator you are the backbone of our operations, watching systems, responding to alerts, and coordinating fixes so services stay stable for customers and field teams.

Your Growth & Impact

• Build practical monitoring experience on live telecom networks and modern monitoring platforms.
• Expand your troubleshooting skills by handling real incidents and following through to resolution.
• Grow your professional network by working with engineers, field technicians, and service owners.
• Develop career-ready operational habits that position you for technical roles or shift lead opportunities.