Internship For Mandarin Speaking Call Center Agent

Asia Fibre Solutions; Selangor; On-site; MYR 13,000 - 18,000; Full time

Benefits offered by this job

Nearby public transportation

Work-Life Balance

Free Laptop/Phone for Work

Job summary

Asia Fibre Solutions is seeking an internship candidate for a Mandarin-speaking call center role in Petaling Jaya. The position requires fluency in Mandarin, English, and Malay, strong sales skills, and a customer-focused mindset.

You will engage customers, present product benefits in Mandarin, and maintain data accuracy in our CRM system. The internship offers hands-on training, exposure to telemarketing strategies, and the chance to develop communication and negotiation skills in a dynamic,

Qualifications

• Must be fluent in Mandarin, English and Malay, both spoken and written.
• Possess a Diploma qualification or equivalent.
• Excellent sales and persuasion skills with a proven ability to meet targets.
• Strong customer service orientation focused on rapport and satisfaction.
• Exceptional communication and active listening to understand customer needs and provide solutions.
• Ability to manage time and prioritize tasks in a fast-paced environment.
• Adaptable and able to thrive in a dynamic work setting with various inquiries.
• Willingness to learn and develop new skills within telemarketing/call center industry.

Responsibilities

• Proactively engage potential customers in Mandarin via outbound calls to generate leads and schedule appointments.
• Effectively communicate product benefits in Mandarin, address inquiries, and overcome objections to drive sales.
• Maintain high level of customer service with accurate information and positive experience throughout the sales process.
• Record customer interactions and sales progress into call center software with data integrity for reporting.
• Collaborate with sales to share insights on customer needs and market trends.
• Adhere to scripts while adapting to individual customer needs and flow.
• Participate in regular training sessions to enhance product knowledge and sales techniques.

Skills

Mandarin language

Sales & persuasion

Customer service

Communication & listening

Time management

Adaptability

Willingness to learn

Education

Diploma qualification or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Internship For Mandarin Speaking Call Center Agent

Must be fluent in Mandarin,English and Malay, both spoken and written, to effectively communicate with a diverse customer base.

Possess excellent sales and persuasion skills, with a proven ability to meet and exceed targets.

Demonstrate strong customer service orientation, focusing on building rapport and ensuring customer satisfaction.

Exhibit exceptional communication and active listening skills to understand customer needs and provide appropriate solutions.

Ability to manage time effectively and prioritize tasks in a fast-paced environment.

Adaptable and able to thrive in a dynamic work setting, handling various customer inquiries and situations.

Willingness to learn and develop new skills within the telemarketing and call center industry.

Must be able to work onsite at our Petaling Jaya office located at Kelana Business Centre. The building next to Glenmarie LRT station (5 minutes’ walk)

Possess a Diploma qualification or equivalent.

Requirement

• Must be fluent in Mandarin,English and Malay, both spoken and written, to effectively communicate with a diverse customer base.

• Possess excellent sales and persuasion skills, with a proven ability to meet and exceed targets.

• Demonstrate strong customer service orientation, focusing on building rapport and ensuring customer satisfaction.

• Exhibit exceptional communication and active listening skills to understand customer needs and provide appropriate solutions.

• Ability to manage time effectively and prioritize tasks in a fast-paced environment.

• Adaptable and able to thrive in a dynamic work setting, handling various customer inquiries and situations.

• Willingness to learn and develop new skills within the telemarketing and call center industry.

• Must be able to work onsite at our Petaling Jaya office located at Kelana Business Centre. The building next to Glenmarie LRT station (5 minutes’ walk)

• Possess a Diploma qualification or equivalent.

Responsibility

• Proactively engage potential customers in Mandarin via outbound calls to introduce company products and services, aiming to generate leads and schedule appointments.

• Effectively communicate product benefits and value propositions in Mandarin, addressing customer inquiries and overcoming objections to drive sales conversions.

• Maintain a high level of customer service by providing accurate information, building rapport, and ensuring a positive customer experience throughout the sales process.

• Accurately record customer interactions, sales progress, and relevant data into the call center software system, ensuring data integrity for reporting and analysis.

• Collaborate with the sales team to share insights on customer needs and market trends, contributing to the development of effective sales strategies.

• Adhere to company scripts and guidelines while demonstrating adaptability to individual customer needs and conversational flow.

• Participate in regular training sessions to enhance product knowledge, sales techniques, and understanding of call center operations.

Benefits

• Nearby public transportation
• Work-Life Balance
• Free Laptop/Phone for Work