Operations & Customer Support Intern — Real-World Impact

Integrated Health Plans Sdn Bhd; Johor Bahru; On-site; MYR 17,000 - 28,000; Full time

Job summary

Integrated Health Plans Pte Ltd offers an Internship in Customer and Operations Support to assist with email handling, status updates to members/providers, and document follow-ups. The role requires strong communication, coordination skills, and the ability to thrive in a fast-paced environment.

The intern will perform data entry, CRM updates, and routine administrative tasks, while supporting the team in handling enquiries and escalating complex cases as needed.

Qualifications

• Strong communication and coordination skills.
• Ability to work in a fast-paced environment.
• Pursuing a Bachelor's degree in a related discipline.

Responsibilities

• Assist with monitoring, sorting and responding to incoming emails using approved templates.
• Provide claim status and payment updates to members and providers.
• Assist with follow-up on pending documents or information from members or providers.
• Assist with callback activities for members who could not be reached.
• Monitor bounced-back emails and escalate to the Account Manager.
• Handle password reset requests and routine customer service tasks.
• Route member information update requests to the appropriate team.
• Support handling simple enquiries and escalate complex cases to Team Leaders.
• Assist with data entry and updating CRM records, trackers, and reports.
• Support document checking, filing and maintaining customer service records.
• Prepare case information for follow-up by Team Leaders.
• Raise JIRA tickets for service or system requests.
• Provide general administrative and operational support to Customer Service.
• Participate in ad-hoc projects and process improvements.

Skills

Communication

Coordination

Fast-paced environment

Education

Bachelor's degree in Business Administration or related

Job description

Integrated Health Plans Pte Ltd offers an Internship in Customer and Operations Support to assist with email handling, status updates to members/providers, and document follow-ups. The role requires strong communication, coordination skills, and the ability to thrive in a fast-paced environment.

The intern will perform data entry, CRM updates, and routine administrative tasks, while supporting the team in handling enquiries and escalating complex cases as needed.