Internship, Admin (Mandarin Speaker)

MAC ADVISORY SDN BHD; Kuala Lumpur; On-site; MYR 10,000 - 12,000; Part time

Benefits offered by this job

Internship allowance

Job summary

MAC ADVISORY SDN BHD, located in Kuchai Lama, Kuala Lumpur, offers outsourced financial advisory services to help clients with debt consolidation, personal and SME loans, and credit card advice. This internship role provides hands-on exposure to sales operations and customer service management at a professional firm.

You will monitor response times, review reply quality, maintain records, and assist with lead management and admin tasks. Mandarin-speaking candidates are preferred.

Qualifications

• Diploma/degree in Business Administration or related field.
• Basic knowledge of Excel/Google Sheets.
• Good communication and interpersonal skills.
• Mandarin-speaking candidates preferred.
• Detail-oriented and well-organised.
• Minimum 3 months internship.

Responsibilities

• Monitor response times to customer enquiries.
• Review reply quality and communication style.
• Cross-check conversations with leads and calls.
• Maintain records of response times and follow-ups.
• Prepare simple daily/weekly performance reports.
• Provide general administrative support.

Skills

Excel

Google Sheets

Good communication

Mandarin

Education

Diploma/ Degree in Business Administration

Job description

MAC ADVISORY SDN BHD, located in Kuchai Lama, Kuala Lumpur, is a professional outsourced financial advisory company. We collaborate with banks and financial services providers to offer tailored solutions, including debt consolidation, personal loan, SME loan, credit card advice and more. Dedicated to helping individuals achieve financial stability, we prioritize reducing financial stress and promoting effective money management. Our team of experienced financial advisors and support staff operates with professionalism, integrity and a customer-focused approach.

Job Responsibilities

• Monitor sales staff’s response time to customer enquiries and track delayed, unanswered or missed enquiries.
• Review reply quality, communication style and attitude towards customers.
• Check sales staff’s designated working phones and cross-check customer conversations when necessary.
• Maintain records of response time, missed enquiries and follow-up performance.
• Prepare simple daily/weekly reports and highlight recurring issues to management.
• Assist with lead record updates and general administrative support.

Qualifications

• Diploma/Degree in Business Administration, Office Administration, Office Management or related field.
• Basic knowledge of Microsoft Excel / Google Sheets.
• Good communication and interpersonal skills.
• Mandarin-speaking candidates are preferred to effectively communicate with Mandarin-speaking clients.
• Detail-oriented, responsible and well-organised.
• Able to handle information confidentially.
• Able to commit to a minimum internship period of 3 months.

What You’ll Gain

• Hands-on exposure to sales operations and customer service management.
• Practical experience in tracking, reporting and performance monitoring.
• Develop stronger communication, analytical and problem-solving skills.
• Internship allowance: RM1,000/month.
• Friendly and supportive working environment.
• Hands‑on training and guidance.
• Company gatherings, team activities & annual dinner.
• Opportunity to work and interact with different departments.
• Opportunity for full-time employment based on performance and availability.