International Trade Operations (ITO) Specialist

BDP (MALAYSIA) SDN. BHD.; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

BDP (MALAYSIA) SDN. BHD. seeks an International Trade Operations (ITO) Specialist to oversee regional logistics governance, improving transportation reliability and managing escalated exceptions across Asia Pacific.

The role collaborates with Country Operations, carriers and service providers while ensuring routine shipment execution remains with local teams. The ideal candidate holds a Bachelor's degree in a related field and 5+ years’ experience in international logistics or trade operations,

Qualifications

• Bachelor’s degree in a related discipline.
• Typically 5+ years of international logistics/ trade operations experience.
• Experience with ocean freight and regional/multi-country logistics is advantageous.

Responsibilities

• Monitor international transportation performance across ocean, ISO tank, air and other modes, focusing on service reliability and lead times.
• Provide subject-matter support for escalated transportation issues and coordinate recovery across operations and carriers.
• Govern aged or high-impact shipment exceptions after first-level resolutions with the relevant teams.
• Track carrier performance and follow up on corrective actions until closure.
• Support governance on capacity, routing, space constraints and service reliability.

Skills

Analytical skills

Problem-solving

Stakeholder communication

Regional matrix collaboration

Data-driven decision-making

Education

Bachelor's degree in Supply Chain / Logistics / International Trade / Business

Job description

International Trade Operations (ITO) Specialist

The ITO Specialist is a regional logistics governance and subject-matter role supporting international transportation performance across Asia Pacific. The position works across Country Operations, carriers and logistics service providers to strengthen service reliability, manage escalated exceptions, identify systemic risks, support root-cause resolution and drive measurable process improvement. Routine shipment execution remains with local operational teams.

Key Responsibilities

• Monitor assigned international transportation performance across ocean, ISO tank, air and other applicable modes, focusing on service reliability, lead time, booking performance, space/equipment constraints and recurring exceptions.
• Provide ITO subject-matter support for escalated or non-standard transportation issues and coordinate recovery across Country Operations, carriers and logistics service providers.
• Support governance of aged, repeated or higher-impact shipment exceptions after first-level operational resolution has been attempted.
• Track carrier and logistics service provider performance, identify recurring service failures and follow corrective actions through closure.
• Support capacity, routing and service-reliability governance, including space/equipment risks, off-routing trends and allocation/service-compliance issues.
• Support significant logistics incident reviews, root-cause investigations and corrective/preventive action follow-up; ensure actions are owned by the relevant failed-process owner.
• Monitor import-governance themes such as customs/broker performance, clearance lead time, backlog, regulatory exceptions and accessorial-cost exposure without replacing shipment-level execution.
• Prepare accurate performance analysis, exception trends, risk visibility and inputs for weekly/monthly governance reviews.
• Support trade-compliance and regulatory matters in coordination with the appropriate compliance or process owner.
• Identify and implement opportunities to eliminate, simplify, standardize, automate, consolidate and optimize logistics processes.

About you

• Bachelor's degree in Supply Chain, Logistics, International Trade, Business or a related discipline.
• Typically 5+ years of relevant experience in international logistics, freight forwarding, transportation, supply chain or trade operations.
• Practical experience with ocean freight and regional or multi-country logistics; ISO tank, air freight, chemical or industrial logistics exposure is advantageous.
• Strong analytical, problem-solving and root-cause capability with confidence working across carriers, logistics providers and operational teams.
• Good stakeholder communication, structured follow-up and ability to work in a regional matrix environment.
• Comfortable using operational data, dashboards and performance trends to drive