International Trade Operations (ITO) Hub Lead

BDP (MALAYSIA) SDN. BHD.; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

BDP (MALAYSIA) SDN. BHD. seeks an International Trade Operations Hub Lead to own end-to-end governance for an Asia Pacific portfolio.

The role leads ITO Specialists, manages escalations, and drives carrier performance with a focus on risk mitigation and continuous improvement. You will guide regional operations, consolidate hub performance for management reporting, and contribute to stabilization and standardization initiatives across multiple transportation modes.

Qualifications

• Bachelor's degree in supply chain, logistics, international trade, or related discipline.
• 7–10+ years of international logistics, freight forwarding or trade experience with ocean exposure.
• People or team leadership experience with provider management, escalation, performance governance, RCA & continuous improvement.

Responsibilities

• Own end-to-end ITO governance for the assigned portfolio, including transportation priorities and performance.
• Lead, coach and develop ITO Specialists; allocate priorities and ensure quality outputs.
• Directly lead or perform specialist work for complex or critical situations.
• Act as senior transportation SME across ocean, ISO tank, air and other modes.
• Govern escalations and ensure timely escalation to stakeholders.
• Lead regional carrier and logistics service provider performance governance.
• Govern capacity, routing and allocation risks and escalate provider issues.
• Lead or support significant logistics incidents analysis and corrective actions.
• Consolidate portfolio performance, risks and improvement priorities for reporting.
• Provide inputs for management reviews in partnership with leadership.

Skills

Leadership

Escalation management

Root-cause analysis

Continuous improvement

Provider management

Stakeholder management

Performance governance

Executive communication

Analytical skills

Education

Bachelor's degree in Supply Chain, Logistics, International Trade, Business

Job description

International Trade Operations (ITO) Hub Lead

The ITO Hub Lead is the regional functional and people leader for an assigned business portfolio within the Asia Pacific Control Tower. The role owns end-to-end ITO governance for the assigned portfolio, leads ITO Specialists, governs complex and systemic escalations, drives carrier/LSP performance, RCI/CAPA effectiveness, risk management and continuous improvement, and consolidates Hub performance for management reporting. The Hub Lead retains full ITO Specialist capability and may directly perform specialist activities when required by business criticality, complexity, workload or continuity needs.

Key Responsibilities

• Own end-to-end ITO governance for the assigned business portfolio, including transportation priorities, critical lanes, service requirements, risks and performance.
• Lead, coach and develop ITO Specialists; allocate priorities, balance workload, maintain backup coverage and ensure consistent quality of specialist outputs.
• Retain full ITO Specialist capability and personally lead or perform specialist work for complex, critical, high-impact or resource-sensitive situations.
• Act as senior transportation SME across ocean, ISO tank, air and other applicable international transportation modes and provide direction on non-standard cases.
• Govern aged, repeated, high-impact, cross-country and cross-provider escalations; challenge recovery plans and ensure timely escalation to the correct stakeholder.
• Lead regional carrier and logistics service provider performance governance, covering booking/service performance, lead-time commitment versus actual, reliability, rollovers, space/equipment, drayage and recurring provider failures.
• Govern capacity, routing and allocation risks and **escalate** structural or commercial provider issues to the appropriate procurement/commercial owner.
• Lead governance of significant logistics incidents, root-cause investigations and corrective/preventive actions; challenge weak RCA/CAPA and validate effectiveness.
• Consolidate assigned-portfolio performance, risks, escalations, provider trends, RCI/CAPA and improvement priorities for direct reporting to the APAC Control Tower Manager.
• Maintain visibility of import-governance themes including broker/customs performance, clearance lead time, backlog, regulatory exceptions and cost exposure.
• Own the portfolio improvement pipeline and convert recurring failures into standardization, automation, productivity, cost-avoidance, service-quality and risk-reduction initiatives.
• Lead or support implementation of new providers, processes, systems, regulatory changes and regional/global initiatives, including training and stabilization.
• Provide performance, risk and improvement inputs for management and strategic customer-governance reviews in partnership with account and Control Tower leadership.

About you

Bachelor's degree in Supply Chain, Logistics, International Trade, Business or a related discipline.

Typically 7-10+ years of relevant international logistics, freight forwarding, transportation, supply chain or trade experience, with strong ocean and regional/multi-country exposure.

People or team leadership experience together with hands-on functional expertise in provider management, escalation, performance governance, root-cause analysis and continuous improvement.

Chemical, industrial, 3PL/4PL, LLP or Control Tower experience is advantageous.

Strong executive communication, stakeholder management and ability to influence across operational, commercial and functional teams without relying solely on direct authority.

Strong analytical judgment with the ability to convert performance data and recurring failures into practical, measurable actions.