International Affiliate - Melaka, Malaysia

Lyra Health, Inc.; Malacca City; Hybrid; MYR 42,000 - 56,000; Full time

Benefits offered by this job

Matching algorithm

Flexible schedule

Calendar integration

Billing convenience

Clinical consultations

Care Navigation

CE courses

Provider events

Job summary

Lyra Health, Inc. through Lyra Clinical Associates seeks an Associate Counselor to deliver mental health services in Melaka, Malaysia. You will provide counselling sessions in-person or virtually, while upholding Lyra’s clinical standards and ensuring client confidentiality.

You will manage referrals, scheduling, and documentation, coordinating with Lyra’s care and operations teams to ensure seamless service delivery and a positive client experience in a private, professional space.

Qualifications

• Relevant professional qualification in psychology and counselling
• Licensed or registered to practice in Malaysia
• Experience in providing counselling or therapy services
• Must have a safe, private space for in-person sessions
• Fluency in English; additional local languages are an advantage
• Strong communication and interpersonal skills
• Timely completion of documentation and administrative requirements
• Comfortable using digital tools/platforms for sessions and case management

Responsibilities

• Provide counselling/therapy sessions to clients (in-person and virtual) adhering to Lyra’s standards
• Manage session scheduling and maintain timely, accurate documentation
• Coordinate with Lyra’s care and operations teams for seamless service delivery
• Maintain professional standards, confidentiality and ethical practice
• Work independently while communicating with a remote team

Skills

Counselling

English proficiency

Communication

Ethical practice

Documentation

Remote coordination

Independent work

Confidentiality

Job description

About Lyra

Lyra Clinical Associates partners with Lyra Health, a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Lyra members have access to care in one day, and nine out of ten improve with the support of providers like you. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions. You will be contracted by Lyra Clinical Associates.

Role Description

This is an associate role supporting Lyra Health’s delivery of mental health services in Melaka, Malaysia. In this role, you will provide counseling/therapy sessions to clients (via in-person and virtual settings), while adhering to Lyra’s clinical and service standards. Associates are expected to have access to a suitable, private, and professional venue to conduct in-person sessions.

Associates will receive client referrals from Lyra and are expected to manage their session scheduling, maintain timely and accurate documentation, and ensure a high standard of care. The role involves periodic coordination with Lyra’s care and operations team to support seamless service delivery and a positive client experience.

Requirements

• Relevant professional qualification in psychology and counselling
• Licensed or registered to practice in the Malaysia (preferred, based on local requirements)
• Experience in providing counselling or therapy services
• Must have a safe, private, and professional space for in-person sessions
• Strong communication and interpersonal skills
• Ability to maintain professional standards, confidentiality, and ethical practice
• Timely completion of documentation and administrative requirements
• Comfortable using digital tools/platforms for sessions and case management
• Ability to work independently while maintaining communication with a remote team
• Fluency in English; additional local languages are an advantage
• Passion for improving access to mental health care and commitment to the organization’s mission

Here are some of the advantages to joining the Lyra provider network

• Connect with highly compatible clients thanks to Lyra’s powerful matching algorithm technology
• Flexibility to set your own schedule
• Let Lyra clients easily book appointments with the Lyra Calendar feature, which seamlessly integrates with your calendar
• Focus less on the administrative burden of billing with Lyra’s paperless billing and quick payment turnaround
• Access Lyra’s experienced clinical consultations team to get rapid support with your Lyra clients as well as access a range of specialty group consultation meetings
• Have peace of mind with Lyra’s 24/7 Care Navigation team for crisis support
• Upskill your knowledge base with access to Lyra’s large collection of free and relevant CE credited courses approved by APA, ASWB, and NBCC
• Stay in the know with monthly newsletters and robust Help Center resources just for Lyra providers
• Access to exclusive provider events with Lyra’s clinical leaders

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

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