Client Connect & Process Coordinator

Masteron Sdn Bhd; Kuala Lumpur; On-site; MYR 45,000 - 67,000; Full time

Job summary

Oasis Place is a leading transdisciplinary intervention center in Malaysia, providing psychology, therapy and education services for children, youth and adults. We seek a caring, organized Client Care & Process Coordinator to manage client communications and coordinate multi-clinic appointments.

Responsibilities include registration support, scheduling with clinicians, handling records and billing inquiries, and delivering empathetic, professional service to families seeking care.

Qualifications

• Degree in Business Administration, Human Resource Management, Hospitality Management, Education, Healthcare Management, Nursing, Psychology or a related field.
• Minimum 1-2 years of experience in customer service, administration, client engagement or other client-facing roles. Fresh graduates with relevant internship experience are encouraged to apply.
• Passionate about helping others and committed to delivering exceptional customer service.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Detail-oriented with excellent problem-solving and follow-through abilities.
• Good communication and interpersonal skills, ability to build rapport with clients from diverse backgrounds.
• Proficient in English and Bahasa Malaysia. Ability to communicate in Mandarin will be an added advantage.
• Comfortable learning and adapting to new systems, digital tools and technology platforms.
• Able to work independently while also contributing effectively as part of a collaborative team.

Responsibilities

• Serve as the primary point of contact for clients through phone calls, emails, WhatsApp and online channels, ensuring timely and professional responses.
• Support new clients throughout the registration, intake & onboarding process, create a welcoming and positive experience.
• Coordinate and schedule appointments efficiently across a multidisciplinary team of clinicians and therapists.
• Maintain accurate, up-to-date and confidential client records in compliance with organisational policies.
• Assist with billing, payment-related enquiries, invoicing and other administrative documentation.
• Work closely with therapists and internal support teams to ensure a smooth and seamless client journey from initial enquiry to ongoing care.
• Deliver exceptional customer service by responding to client needs with professionalism, empathy and care.
• Provide general administrative support to ensure the efficient day-to-day operations of the centre.

Skills

Customer service

Administration

Client engagement

Communication

Interpersonal skills

Multitasking

Documentation

Education

Bachelor's degree or related field

Tools

MS Office

CRM systems

Job description

At Oasis Place, we believe every child's potential deserves the right support. As one of Malaysia's leading transdisciplinary intervention centers, we support children, youth and adults with autism, ADHD, dyslexia, learning differences and neurodevelopmental needs through psychology, speech and language therapy, occupational therapy, music therapy and education therapy.

We are looking for a caring, organized and motivated Client Care & Process Coordinator to join our growing team. This role is ideal for someone who enjoys working with people, coordinating services and creating a positive experience for families seeking care.

Job Descriptions:

Serve as the primary point of contact for clients through phone calls, emails, WhatsApp and online channels, ensuring timely and professional responses.

Support new clients throughout the registration, intake & onboarding process, create a welcoming and positive experience.

Coordinate and schedule appointments efficiently across a multidisciplinary team of clinicians and therapists.

Maintain accurate, up-to-date and confidential client records in compliance with organisational policies.

Assist with billing, payment-related enquiries, invoicing and other administrative documentation.

Work closely with therapists and internal support teams to ensure a smooth and seamless client journey from initial enquiry to ongoing care.

Deliver exceptional customer service by responding to client needs with professionalism, empathy and care.

Provide general administrative support to ensure the efficient day-to-day operations of the centre.

Job Requirement:

Degree in Business Administration, Human Resource Management, Hospitality Management, Education, Healthcare Management, Nursing, Psychology or a related field.

Minimum 1-2 years of experience in customer service, administration, client engagement or other client-facing roles. Fresh graduates with relevant internship experience are encouraged to apply.

Passionate about helping others and committed to delivering exceptional customer service.

Strong organizational skills with the ability to manage multiple tasks and priorities effectively.

Detail-oriented with excellent problem-solving and follow-through abilities.

Good communication and interpersonal skills, ability to build rapport with clients from diverse backgrounds.

Proficient in English and Bahasa Malaysia. Ability to communicate in Mandarin will be an added advantage.

Comfortable learning and adapting to new systems, digital tools and technology platforms.

Able to work independently while also contributing effectively as part of a collaborative team.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

With over 25 years of experience in Property Development and Construction, Masteron has delivered over 5,000 homes in the Klang Valley.

As one of the market leaders in the Puchong area, we have since grown our footprint to Petaling Jaya and Kuala Lumpur with new and exciting developments and aim to continue this growth for the years to come. The company has also diversified internationally with interests in the United Kingdom and Australia.

We are the creators of projects including the Koi series of apartments, Taman Mas Sepang Integrated Township, Aurora Residences, Verando Residences and the iconic Fourpoints By Sheraton Hotel KL Chinatown to name a few.

We take great pride in our work and aim to constantly push the boundaries of the industry, ensuring that our projects encompass the latest design, technology , innovation and at the same time provide the best value and experience for our customers.

Besides development and construction, we also have subsidiaries in Hospitality, Coworking, Renewable Energy, Mining and Resources that form part of the Masteron Group of Companies.

We are also an affiliate of the Federal International Holdings Berhad group of companies, which is listed on the Main Board of the Kuala Lumpur Stock Exchange

With over 25 years of experience in Property Development and Construction, Masteron has delivered over 5,000 homes in the Klang Valley.

As one of the market leaders in the Puchong area, we have since grown our footprint to Petaling Jaya and Kuala Lumpur with new and exciting developments and aim to continue this growth for the years to come. The company has also diversified internationally with interests in the United Kingdom and Australia.

We are the creators of projects including the Koi series of apartments, Taman Mas Sepang Integrated Township, Aurora Residences, Verando Residences and the iconic Fourpoints By Sheraton Hotel KL Chinatown to name a few.

We take great pride in our work and aim to constantly push the boundaries of the industry, ensuring that our projects encompass the latest design, technology , innovation and at the same time provide the best value and experience for our customers.

Besides development and construction, we also have subsidiaries in Hospitality, Coworking, Renewable Energy, Mining and Resources that form part of the Masteron Group of Companies.

We are also an affiliate of the Federal International Holdings Berhad group of companies, which is listed on the Main Board of the Kuala Lumpur Stock Exchange

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