Freelance - Medical Customer Service Representative - Malaysia (Malay)

SubjectWell, Inc.; Malaysia; On-site; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Freelance/Project-based

Job summary

Clariness GmbH is seeking a freelance/project-based representative to manage clinical trial sites and ensure patient recruitment. The role focuses on being the contact person for patients, screening participants, and facilitating connections with doctors and study teams.

Ideal candidates have a medical background (nurse/CRA), strong customer service experience via phone and email, and excellent organizational and communication skills.

Qualifications

• Must speak Malay (mother tongue) and English.
• Experience as a Nurse, CRA, or similar medical role.
• Candidate should have customer service experience via phone and email, ideally in a call center.
• Strong organizational skills and clear, caring communication.

Responsibilities

• Represent the company as the patient contact person.
• Screen patients and facilitate connection with doctors and research teams.
• Assist patients and doctors by coordinating communication and scheduling as needed.

Skills

Malay language

English language

Nurse/CRA experience

Medical field experience

Phone and email customer service

Organized and confident communicator

Job description

(Freelance/Project-based)

We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you!

Your responsibilities:

• Representing our company by being the contact person for our patients.
• Screening patients (no sales calls, pure customer service).
• Being part of the team, where your main task is to help doctors and patients to connect with each other.

Your profile:

• You speak Malay (mother-tongue) and English.
• You have worked as a Nurse, CRA, or a position in the medical field.
• You might need to call patients and follow a strict screener.
• You have an understanding of medical topics.
• You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.
• You are well-organized and a confident communicator with the desire to provide a first-class service to customers.
• You can work in the morning, noon, afternoon and if necessary evening time.

What we offer:

• Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation.

Have we sparked your interest?

Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal.

Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at https://www.clariness.com/privacy-policy/