Clinical Quality and Provider Engagement Manager

ThoughtFull; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

ThoughtFull is seeking a driven Clinical Quality and Provider Engagement Manager to oversee the quality of services and engagement with our network of mental health professionals across Asia and beyond. You will monitor clinical outcomes, plan professional development programs, and coordinate with trainers and stakeholders to raise service standards.

The role requires a licensed mental health professional with a master’s in psychology, at least five years of clinical practice, and experience in

Qualifications

• Registered or licensed mental health professional with an active credential from a recognised professional body.
• Master’s degree in clinical psychology, counselling psychology, counselling, or closely related discipline.

Responsibilities

• Identify trends in clinical performance data and translate them into quality improvement initiatives.
• Ensure clinical practices comply with regulatory and ethical standards across operating markets.
• Develop a continuous learning and development curriculum informed by quality audit findings and platform needs.
• Monitor provider engagement metrics and address disengagement or attrition risk.

Skills

Clinical practice

Supervisory/leadership

Quality assurance

Care modalities

AI tools

Education

Master’s degree in clinical psychology or counselling psychology

Tools

AI tools

Job description

About ThoughtFull

ThoughtFull is a Temasek-backed digital mental health company that provides seamless end-to-end mental healthcare for all through insurers and employee benefits. Through our app, ThoughtFullChat (“TFC”), individuals are empowered to proactively engage with their mental wellbeing to better themselves regardless of where their starting point is – from self-driven learning, to our proprietary one-on-one daily bite-sized coaching with mental health professionals on text, video, or in-person – we run the gamut and meet our users where they are most comfortable. After all, healthy employees make for more engaging and productive work environments.

Our vision is to make mental health a priority for everyone, every day. It’s an audacious dream, but with the right people who are courageous enough to Dream Audaciously, Do ThoughtFully, we believe that this dream can be our future reality. If you are committed to doing the best work of your lives to be the change that you want to see in this world, join us!

Job Description

Thoughtfull is looking for a driven, resourceful and strategic individual to be our Clinical Quality and Provider Engagement Manager. You will play a key role in monitoring and improving the quality of services and engagement with our network of providers across Asia and beyond. This includes measuring quality outcomes, planning professional development programs, evaluating learning and development initiatives, managing relationships with relevant institutional stakeholders, and ensuring our network service quality remains at the highest level. The ideal candidate combines subject matter expertise in mental health with the ability to think strategically about improving quality and strengthening engagement with our global network of mental health professionals.

The outcomes you will drive: Performance

• You will identify trends in clinical performance data and translate them into actionable quality improvement initiatives.
• You will ensure clinical practices comply with relevant regulatory and ethical standards across operating markets.
• You will work with trainers and mental health professionals to develop a continuous learning and development curriculum informed by quality audit findings, platform needs, and emerging clinical evidence.
• You will monitor provider engagement metrics and proactively address signs of disengagement or attrition risk.

People

• You will work closely with the Clinical Operations team, Solutions, Product, and RnD functions to ensure provider experience, clinical quality insights, and training needs are integrated into platform development and organisational strategy.
• You will serve as the primary relationship holder for the provider network, addressing concerns, gathering input, and maintaining high levels of satisfaction and retention.
• You will develop and execute initiatives that strengthen provider connection to ThoughtFull’s mission, culture, and each other (e.g., peer support groups, communities of practice, recognition programmes)

Process

• You will be accountable for maintaining and improving clinical quality standards and frameworks for care delivery across text-based, video, and in-person therapy modalities.
• You will establish systems and processes for regular clinical audits and case reviews to ensure ThoughtFull Professionals (counsellors and clinical psychologists) meet established standards of care.
• You will continuously monitor and improve quality of care by implementing and improving feedback mechanisms (e.g., session reviews, outcome tracking, client satisfaction data)

Product

• You work cross-functionally to develop a provider-facing product strategies
• You will contribute to productizing existing solutions and frameworks to improve provider engagement and platform effectiveness

Philosophy

• You will continually demonstrate a growth mindset and hunger for growth and learning in all areas of work

About You:

• Registered or licensed mental health professional (clinical psychologist, counselling psychologist, or counsellor) with an active credential from a recognised professional body.
• Master’s degree in clinical psychology, counselling psychology, counselling, or a closely related mental health discipline.
• At least 5 years of clinical practice experience.
• Possess a growth mindset and proactively seeks career growth
• Demonstrated experience in supervisory, quality assurance, or clinical leadership roles with responsibility for the performance and development of other practitioners.
• Experience working across multiple care modalities (text-based, video, in-person) preferred.
• Comfortable with the use of AI tools in daily tasks and workflows

Basic Salary Range: MYR6,000 – MYR10,000

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.