Intern Operations

Doctor Anywhere; Petaling Jaya; On-site; MYR 13,000 - 18,000; Part time

Job summary

Doctor Anywhere’s General Health Services unit seeks an intern to join the Customer Support & Solutions team across Singapore and Malaysia. You will assist with case tracking, reporting, claims submission, payment monitoring and delivery coordination in a fast-paced regional environment.

This role offers exposure to patient journeys from enquiry to service delivery, collaboration with clinicians and insurers, and hands-on experience in operations across markets while developing strong

Qualifications

• Currently studying or recently graduated in any discipline.
• Good organisational and time-management skills.
• Strong attention to detail and accuracy when handling data and documentation.
• Good written and verbal communication skills.
• Comfortable working with spreadsheets, databases, and internal systems.
• Able to work independently while collaborating with regional teams.
• Proactive, willing to learn, and comfortable working in a fast-paced environment.

Responsibilities

• Case Management & Customer Support across both markets.
• Track and follow up on customer cases and escalate as needed.
• Coordinate appointments, service inquiries and case handovers.
• Handle customer communications and follow-ups.
• Maintain operational trackers, records, and databases.
• Process patient documentation and health screening reports within turnaround times.
• Prepare and submit medical claims and monitor payments.
• Coordinate courier riders and delivery partners for patient fulfilment.
• Assist in preparing operational reports and basic data analyses.
• Work with CSS and Operations teams to support daily workflows.
• Cross-train to gain exposure across markets and services.
• Coordinate with doctors, nurses, clinic staff, insurers and third-party administrators.
• Document existing processes and help implement regional workflows.

Skills

Organisational skills

Time management

Data accuracy

Communication

Spreadsheet proficiency

Education

Currently studying

Job description

The General Health Services (GHS) business unit runs DA's healthcare operations across Singapore and Malaysia - our virtual clinic, physical clinics, mobile services, executive health screening and imaging centre, marketplace and pharmacy services. The Customer Support & Solutions (CSS) team is a crucial part of the GHS business unit, supporting the day-to-day operational requirements of our health services teams in Singapore and Malaysia and resolving operational issues in a timely manner for our customers.

About the role

This internship offers you the opportunity to work across both markets as part of the CSS team, supporting the daily running of our services. You will be involved in tracking patient cases, preparing and releasing health screening reports, submitting claims, monitoring payments and coordinating deliveries, working with colleagues in both Singapore and Malaysia.

The work is administrative and operational, with high volumes and tight timelines. In return you will get a close view of how a regional healthcare business runs day-to-day and be able to follow the patient journey from end to end, from the first enquiry or appointment booking through to the consultation and service delivery, liaising with patients and working alongside doctors, nurses, clinic teams, insurers and third-party administrators along the way.

Key Responsibilities

• Case Management & Customer Support
• Track and follow up on customer cases across both markets, and elevate cases that require a decision.
• Coordinate appointments, service enquiries and case handovers within and between Singapore and Malaysia teams.Handle customer communications and follow-ups based on established operational or clinical protocols.
• Handle customer communications and follow-ups based on established operational or clinical protocols.
• Documentation & Operational Records
• Maintain the team's operational trackers, records, and databases.
• Process patient documentation and health screening reports within the required turnaround times.
• Claims, Payments & Delivery Coordination
• Prepare and submit medical claims.
• Monitor outstanding payments and follow up on outstanding payment-related matters.
• Coordinate courier riders and delivery partners to support smooth fulfilment for our patients and follow up on delivery issues through to resolution
• Reporting & Data Support
• Assist in preparing operational reports for the regional CSS team.
• Compile data and assist with basic data analysis, including to identify discrepancies or items requiring follow-up.
• Regional Team & Stakeholder Coordination
• Work closely with CSS and Operations teams in Singapore and Malaysia to support daily operations and service workflows.
• Participate in cross-training to gain exposure to different healthcare services, systems and operational workflows across both markets.
• Coordinate with internal and external stakeholders, including doctors, nurses, clinic staff, operations teams, insurers and third-party administrators.
• Support the standardisation of workflows across Singapore and Malaysia, including documenting existing processes and helping implement agreed regional workflows.
• Support ad-hoc administrative tasks and regional projects as assigned by the Supervisor / Manager.

About you

• Currently studying or recently graduated, in any discipline.
• Good organisational and time-management skills.
• Strong attention to detail and accuracy when handling data and documentation.
• Good written and verbal communication skills.
• Comfortable working with spreadsheets, databases, and internal systems.
• Able to work independently while also collaborating effectively with regional teams.
• Proactive, willing to learn, and comfortable working in a fast-paced operational environment.