Intern, Market Coordinator (Market Management)

Traveloka Sdn Bhd; Kuala Lumpur; On-site; MYR 17,000 - 26,000; Full time

Job summary

Traveloka Sdn Bhd is seeking a proactive Market Coordinator Intern for its Market Management team in Kuala Lumpur. You will assist onboarding new hotel partners and ensure content, rates, and availability stay accurate and engaging for travelers.

You will gain hands-on experience in OTA operations, hotel account management, and partner operations. This internship offers exposure to international teams and mentorship from experienced Market Managers in a fast-paced travel tech environment.

Qualifications

• Currently pursuing or recently completed a related bachelor's degree.
• Business-level proficiency in English (written and spoken).
• Comfortable using web-based platforms and basic tools like Excel/Sheets.
• Strong attention to detail and data accuracy.
• Good communication and collaboration skills.
• Self-motivated with ability to prioritize tasks in a fast-paced environment.

Responsibilities

• Lead end-to-end onboarding for hotel partners onto the platform.
• Audit property pages for accuracy of descriptions, photos, amenities and pricing.
• Process update requests from partners (policies, amenities, contacts, rate plans).
• Assist Market Managers with admin tasks, reporting and data verification.
• Serve as a primary partner contact for platform usage and inventory configuration.

Skills

Attention to detail

Communication & collaboration

Self-motivation

English language proficiency

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Computer Science / IT

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Google Sheets

Job description

Intern, Market Coordinator (Market Management)

We are looking for a proactive and detail-oriented Market Coordinator Intern to join our Market Management team. In this role, you will play a key part in expanding and managing our portfolio of hotel partners. You will directly support the onboarding of newly partnered hotels onto our platform and ensure that all property content, rates, and availability are accurate, up-to-date, and engaging for travelers.

Note: This is a market operations and partner support role - it does not involve social media content creation or marketing campaign management.

Key Responsibilities

• Partner Onboarding: Lead the end-to-end onboarding process for newly contracted hotel partners onto our platform, ensuring seamless account setup.
• Content Management & Quality Control: Perform regular audits of property pages, verifying the accuracy of hotel descriptions, photos, amenities, room types, and pricing structures.
• Database & Content Updates: Efficiently process update requests from hotel partners (e.g., policy changes, amenity updates, contact information, and rate plan adjustments).
• Operational Support: Assist Market Managers with administrative tasks, reporting, and market data verification.
• Partner Troubleshooting: Serve as a reliable operational contact point for hotel partners regarding platform usage, content maintenance, and inventory configuration.

Qualifications & Requirements

• Education: Currently pursuing or recently completed a Bachelor's degree in Hospitality Management, Computer Science / IT, Business Administration, or a related field.
• Language Skills: Business-level proficiency in English (both written and spoken).
• Technical Aptitude: Comfortable working with web-based platforms, and basic tools like Microsoft Excel / Google Sheets.
• Attention to Detail: High accuracy when handling data and maintaining content standards.
• Communication & Collaboration: Strong interpersonal skills to communicate professionally with internal teams and external hotel partners.
• Self-Motivation: Ability to prioritize tasks, adapt to fast-paced workflows, and follow through on operational deliverables.

What You Will Gain

• Direct, hands-on experience in the online travel industry (OTA / Travel Tech) and hotel distribution systems.
• Practical knowledge of hotel account management, partner operations, and revenue management basics.
• A collaborative and international team environment with direct mentorship from experienced Market Managers.

Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. Founded in Indonesia in 2012, Traveloka has operations in Australia, Japan, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.

Traveloka is Southeast Asia’s leading all-in-one travel platform connecting millions globally with trusted, world-class experiences. Founded in Indonesia in 2012, Traveloka has operations in Australia, Japan, Malaysia, the Philippines, Singapore, Thailand, and Vietnam. With over 140 million app downloads and more than 40 million monthly active users, Traveloka stands as one of the most popular travel apps in the region.