Intern, Market Coordinator (Market Management)

Traveloka; Kuala Lumpur; On-site; MYR 8,900 - 16,000; Full time

Job summary

Traveloka is seeking a proactive Market Coordinator Intern to join our Market Management team in Kuala Lumpur. You will help onboard hotel partners and ensure content, rates, and availability are accurate and engaging for travelers.

You will support content audits, data updates, and operational tasks, collaborating with internal teams and external partners to maintain high standards of hotel listings.

Qualifications

• Pursuing or recently completed a bachelor’s degree in a related field.
• Business-level English written and spoken.
• Comfortable with web-based platforms and basic office tools.

Responsibilities

• Lead end-to-end onboarding of newly contracted hotel partners.
• Audit property pages for accuracy of descriptions, photos, amenities and pricing.
• Process partner update requests for policy changes and rate plans.
• Support Market Managers with administrative tasks and data verification.
• Serve as an operational contact for hotel partners on platform usage and inventory.

Skills

Attention to Detail

Communication & Collaboration

Self-Motivation

English proficiency

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Computer Science / IT

Bachelor's degree in Business Administration

Tools

Microsoft Excel

Google Sheets

Job description

About The Role

We are looking for a proactive and detail-oriented Market Coordinator Intern to join our Market Management team. In this role, you will play a key part in expanding and managing our portfolio of hotel partners. You will directly support the onboarding of newly partnered hotels onto our platform and ensure that all property content, rates, and availability are accurate, up-to-date, and engaging for travelers.

Note: This is a market operations and partner support role—it does not involve social media content creation or marketing campaign management.

Key Responsibilities

• Partner Onboarding: Lead the end-to-end onboarding process for newly contracted hotel partners onto our platform, ensuring seamless account setup.
• Content Management & Quality Control: Perform regular audits of property pages, verifying the accuracy of hotel descriptions, photos, amenities, room types, and pricing structures.
• Database & Content Updates: Efficiently process update requests from hotel partners (e.g., policy changes, amenity updates, contact information, and rate plan adjustments).
• Operational Support: Assist Market Managers with administrative tasks, reporting, and market data verification.
• Partner Troubleshooting: Serve as a reliable operational contact point for hotel partners regarding platform usage, content maintenance, and inventory configuration.

Qualifications & Requirements

• Education: Currently pursuing or recently completed a Bachelor's degree in Hospitality Management, Computer Science / IT, Business Administration, or a related field.
• Language Skills: Business-level proficiency in English (both written and spoken).
• Technical Aptitude: Comfortable working with web-based platforms, and basic tools like Microsoft Excel / Google Sheets.
• Attention to Detail: High accuracy when handling data and maintaining content standards.
• Communication & Collaboration: Strong interpersonal skills to communicate professionally with internal teams and external hotel partners.
• Self-Motivation: Ability to prioritize tasks, adapt to fast-paced workflows, and follow through on operational deliverables.

What You Will Gain

• Direct, hands-on experience in the online travel industry (OTA / Travel Tech) and hotel distribution systems.
• Practical knowledge of hotel account management, partner operations, and revenue management basics.
• A collaborative and international team environment with direct mentorship from experienced Market Managers.

Job ID: MJ000331