Intern (IT System Management)

DKSH Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 17,000 - 22,000; Full time

Job summary

DKSH Malaysia Sdn Bhd is seeking an IT Service Management Design and Transition Intern to support ITSM processes, tooling, and asset management across the organization. You will gain exposure to workflow automation, process improvement, and digital service operations that shape IT services for thousands of employees worldwide.

You will help drive enhancements to the ticketing tool, support ITAM activities, gather requirements, and develop documentation and reports to enable better service

Qualifications

• Pursuing a degree in Information Technology, Computer Science, Information Systems, Business IT, or related field.
• Basic knowledge of APIs, system integration concepts, data exchange, automation, or workflow configuration is an advantage.
• Interest in IT Service Management, ticketing tools, IT Asset Management, process improvement, and service delivery operations.
• Familiarity with ITIL is an added advantage.
• Strong analytical and problem-solving skills with the ability to identify gaps and propose improvements.
• Process-driven, organized, and able to track tasks, actions, dependencies, and follow-ups.

Responsibilities

• Drive enhancements to the IT ticketing tool through workflow improvements, configuration updates, requirements gathering, testing, and documentation.
• Review and improve ITSM processes to ensure they are structured, measurable, and aligned with needs.
• Support IT Asset Management activities including data validation, lifecycle tracking, and process documentation.
• Engage stakeholders to gather business and technical requirements for tool enhancements and reporting needs.
• Coordinate enhancement requests end-to-end with clear tracking of requirements, actions, timelines, and stakeholders.

Skills

ITSM

APIs

Asset mgmt

Stakeholder comms

Documentation

Reporting

Problem solving

MS Office

Education

Pursuing IT degree

Tools

Ticketing tools

Reporting tools

Workflow tools

API tooling

Job description

The IT Service Management Design and Transition Intern supports DKSH Digital & IT in enhancing IT Service Management (ITSM) processes, tooling, and asset management activities that power seamless service delivery across the global organization. This role offers meaningful exposure to workflow automation, process improvement, and digital service operations that directly shape how thousands of DKSH employees and customers experience IT services worldwide.

What You Will Deliver

• Drive enhancements to the IT ticketing tool by supporting workflow improvements, configuration updates, requirement gathering, testing, and documentation to strengthen service quality and efficiency.
• Contribute to the review and improvement of ITSM processes to ensure they are structured, efficient, measurable, and aligned with operational needs.
• Support IT Asset Management (ITAM) activities including data validation, asset lifecycle tracking, and process documentation to maintain accurate and reliable asset records.
• Engage internal stakeholders to gather business and technical requirements for tool enhancements, process changes, reporting needs, and integration opportunities.
• Coordinate enhancement requests end-to-end, from initiation to closure, ensuring clear tracking of requirements, actions, timelines, and stakeholder expectations across cross-functional teams.
• Support Application Programming Interface (API)-related coordination for tool integrations, automation, and data exchange between ITSM tools and connected systems.
• Produce clear and effective documentation including user guides, process flows, test scripts, and training materials to drive successful adoption of improved tool features.
• Develop reports, dashboards, and analyses that enhance service management visibility, support decision-making, and track continuous improvement progress.
• Administrative duties and coordination tasks as required.

What You Bring

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Business IT, or a related field.
• Basic knowledge of Application Programming Interfaces (APIs), system integration concepts, data exchange, automation, or workflow configuration is an advantage.
• Interest in IT Service Management, ticketing tools, IT Asset Management, process improvement, and service delivery operations.
• Familiarity with IT Service Management frameworks such as the Information Technology Infrastructure Library (ITIL) is an added advantage.
• Strong analytical and problem-solving skills, with the ability to identify gaps and propose practical improvements.
• Process-driven, structured, and organized, with the ability to effectively track tasks, action items, dependencies, and follow-ups.
• Strong communication and stakeholder coordination skills, with the confidence to engage across diverse teams.
• Proficient in Microsoft Office tools; experience with ticketing, reporting, workflow, or documentation tools is an added advantage.
• Proactive, eager to learn, and able to thrive in a fast-paced and dynamic IT environment.

Why Join DKSH
At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in IT Service Management.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Advertising, Marketing & Communications Services 1,001-5,000 employees

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

DKSH’s purpose is to enrich people’s lives. For nearly 160 years, we have been marketing, selling, and

distributing high-quality products and brands for multinational and Fortune 500 companies. Through our

Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver

sustainable growth for our partners. We contribute to improving the quality of life for our employees and

people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly

listed and operates in 36 markets across Asia Pacific, Europe, and North America. We employ over

29,000 specialists and produced net sales of CHF 11.1 billion in 2023.

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