Intern, IT Application Backend

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 13,392 - 20,088; Full time

Benefits offered by this job

Mentorship from industry professionals

Hands-on industry experience

Job summary

Hong Leong Bank Berhad in Kuala Lumpur is offering an internship opportunity for IT students. You will assist in preparing system documentation, support incident management, and help perform troubleshooting for reported issues.

This role is ideal for those currently pursuing a degree in Information Technology or related fields who want to gain hands-on experience and mentorship from industry professionals.

Qualifications

• Currently pursuing a relevant degree in IT or Computer Science.
• Experience with programming languages and databases.

Responsibilities

• Assist in maintaining system documentation and SOPs.
• Support incident and service request management.
• Perform initial analysis for reported issues.
• Ensure proper closure of all assigned tickets.

Skills

Java

.NET

MySQL

MS SQL

Documentation

Education

Currently pursuing a degree in Information Technology or related field

Job description

Key Responsibilities

• Assist in preparing and maintaining system documentation, including SOPs, user guides, and process flows.
• Support the team in managing incident and service request tickets (logging, tracking, and follow-ups).
• Perform basic troubleshooting and initial analysis for reported issues.
• Coordinate with team members to ensure timely resolution of incidents.
• Assist in SIT and UAT related to Branch Teller System and mobile application.
• Support daily BAU (Business-As-Usual) activities and administrative tasks.
• Ensure proper documentation and closure of all assigned tickets.

Skills & Experience We Are Looking For

• Currently pursuing a degree in Information Technology, Computer Science, or any related field.
• Experience with Java, .NET, MySQL, MS SQL.

What You’ll Gain

• Mentorship from industry professionals.
• Hands‑on industry experience.