Intern - (HLISB) Operations

HLB; Kuala Lumpur; On-site; MYR 8,900 - 18,000; Full time

Job summary

Hong Leong Bank offers an internship program designed to give students practical experience by blending theoretical knowledge with real-world work. The role focuses on UAT for system enhancements, developing SOPs and documentation, and supporting AI-driven process improvements across the organization.

You will gain exposure to project tracking and stakeholder collaboration under senior guidance. The internship spans a minimum of 12 weeks, with opportunities to work on AI initiatives using

Qualifications

• Eligibility: Malaysian citizen; undergraduate or graduate in any field; CGPA 3.0 or above; 12 weeks minimum; leadership and teamwork demonstrated.

Responsibilities

• Perform User Acceptance Testing (UAT) for system enhancements and fixes to ensure alignment with business requirements.
• Create presentations and documentation, including SOPs and system guides, to support team knowledge.
• Track project progress by engaging stakeholders for status updates and ensuring timelines are met.
• Lead AI initiative: analyze workflows and deploy AI improvements using NotebookLM, Gemini Gems, and Workspace Studio to increase efficiency.
• Complete other tasks as directed by the Head of Department.

Education

Undergraduate/ graduate in any field of study

Job description

Define your future at Hong Leong Bank

Define your future at Hong Leong Bank

The program serves to provide vital experience for students to combine theoretical knowledge with practical work experience, enabling them to develop skills that will provide them with an invaluable head start in their career.

Key Responsibilities:

• Perform User Acceptance Testing (UAT): You’ll conduct UAT for system enhancements, production fixes, and new product development to ensure they meet business requirements and are ready for deployment.
• Create Presentations and Documentation: You will prepare and deliver presentations for project updates and management meetings. You’ll also be responsible for creating and maintaining essential documentation, such as Standard Operating Procedures (SOPs) and system guides, to support team knowledge and operational efficiency.
• Track Project Progress: A key part of the role is assisting team members in monitoring project deadlines and timelines. This includes engaging with and following up with relevant stakeholders to get status updates on their tasks and projects, ensuring the team stays on track.
• AI Initiative: A proactive Operations & AI Automation Intern to analyze business and operations workflows and deploy AI-driven process improvements. In this role, you will leverage AI tools like Google’s Gemini ecosystem—NotebookLM , custom Gemini Gems , and Workspace Studio —to eliminate operational bottlenecks, automate documentation creation, and scale team efficiency across the organization
• Other Assigned Tasks: You will also execute various assignments or tasks as directed by the Head of Department.

Eligibility

• Malaysian citizen;
• Undergraduate/ graduate in any field of study from a local or international university;
• Possess CGPA / GPA score of 3.0 and above, or equivalent;
• Able to commit to entire duration of program (minimum of 12 weeks);
• Able to demonstrate leadership qualities and ability to overcome challenges through degree or extra-curricular activities;
• Displays enthusiasm when given tasks, able to communicate with people at various seniority levels and work cohesively in a project or team environment;
• Possess the passion and motivation to push for growth and success in the banking and financial industry.

Remuneration

• A basic monthly allowance

Note: Please indicate the internship period in your resume.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve ourmission of infusing diversity in thinking and skillsets into our organisation.Candidatesare assessed based on merit and potential, in line with our mission to attract and recruit the best talent available.Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.