Customer Service Executive

SOUTH OCEAN TECHNOLOGY SDN. BHD.; Petaling Jaya; On-site; MYR 39,000 - 58,000; Full time

Job summary

SOUTH OCEAN TECHNOLOGY SDN. BHD. is seeking a Customer Service Executive to be the voice of our customers across TikTok Shop and other platforms. You will handle inquiries, resolve issues, and ensure a positive experience in a fast-paced e-commerce environment.

Join a dynamic team and collaborate with Marketing, Livestream, and Operations to deliver timely solutions and maintain accurate customer records while meeting KPIs.

Qualifications

• Diploma/Degree in Business, Communications, Customer Service, or related fields.
• 1–2 years of customer service experience preferred.
• Strong communication, problem-solving, and customer handling skills.

Responsibilities

• Handle customer enquiries and replies across TikTok, Shopee, Lazada, Email, WhatsApp, and third-party platforms.
• Respond to customer questions, complaints, orders, deliveries, returns, refunds, and after-sales enquiries.
• Provide fast, friendly, and professional solutions to customers.
• Follow up on customer cases and coordinate with Sales, Operations, Warehouse, and other teams.
• Maintain accurate customer records and achieve Customer Service KPIs.
• Support daily customer service operations and other duties assigned by the Team Lead.

Skills

Strong communication

Problem-solving

Customer handling

Education

Diploma/Degree in Business, Communications, Customer Service, or related fields

Job description

We are looking for a Customer Service Executive to be the voice of our customers. You will be responsible for handling customer enquiries, providing timely replies, resolving issues, and ensuring a positive customer experience across multiple platforms.

What You\'ll Do

Handle customer enquiries and replies across TikTok, Shopee, Lazada, Email, WhatsApp, and third-party customer service platforms.

Respond to customer questions, complaints, order, delivery, return, refund, and after-sales enquiries.

Provide fast, friendly, and professional solutions to customers.

Follow up on customer cases and ensure issues are properly resolved.

Coordinate with Sales, Operations, Warehouse, and other teams when needed.

Monitor recurring customer concerns and provide feedback to improve customer service.

Maintain accurate customer records and achieve assigned Customer Service KPIs.

Support daily customer service operations and other duties assigned by the Team Lead.

What We\'re Looking For

Diploma/Degree in Business, Communications, Customer Service, or related fields.

1–2 years of customer service experience preferred.

Strong communication, problem-solving, and customer handling skills.

Friendly, patient, and confident when dealing with customers.

Able to handle difficult customers and situations professionally.

Good multitasking and attention to detail.

Comfortable working in a fast-paced e-commerce environment.

Why Join Us

Be part of a fast-growing e-commerce and TikTok business.

Gain hands-on experience in TikTok Shop and livestream operations.

Work closely with Marketing, Livestream, and Operations teams.

Opportunities for career growth and professional development.

Dynamic, collaborative, and supportive working environment.