Intern, Customer Campaign & Repurchase

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 20,000 - 33,000; Full time

Job summary

Prudential in Kuala Lumpur, Malaysia seeks a student or graduate to support campaign operations and communications. You will assist with enquiries, rewards appeals, UAT testing, and draft communications while helping with fulfilment and reporting.

This internship offers exposure to diverse campaigns and cross-functional collaboration. You will develop skills in Excel and PowerPoint, while learning agile ways of working in a fast-paced environment.

Qualifications

• Pursuing a Diploma or Degree in Marketing, Business, Communications, Analytics, or a related field.
• Good written and verbal communication skills.
• Intermediate knowledge in Microsoft Excel and PowerPoint.
• Detail-oriented, willing to learn, and able to multitask.
• Good team player with a positive attitude.

Responsibilities

• Perform checking and follow-up on campaign enquiries, ensuring responses are provided within the agreed turnaround time.
• Assist in investigating campaign reward appeals and preparing supporting information for review.
• Support User Acceptance Testing (UAT) for campaign-related initiatives and system enhancements.
• Assist in drafting, proofreading, and reviewing campaign communication materials.
• Support campaign fulfilment activities, including customer communications, reward crediting, and gift fulfilment.
• Support campaign reporting, monitoring, and administrative tasks.

Skills

Excel

PowerPoint

Communication

Education

Diploma or Degree in Marketing, Business, Communications, Analytics

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

KEY RESPONSIBILITIES:

• Perform checking and follow-up on campaign enquiries, ensuring responses are provided within the agreed turnaround time.
• Assist in investigating campaign reward appeals and preparing supporting information for review.
• Support User Acceptance Testing (UAT) for campaign-related initiatives and system enhancements.
• Assist in drafting, proofreading, and reviewing campaign communication materials.
• Support campaign fulfilment activities, including customer communications, reward crediting, and gift fulfilment.
• Support campaign reporting, monitoring, and administrative tasks.

QUALIFICATIONS & REQUIREMENTS:

• Currently pursuing a Diploma or Degree in Marketing, Business, Communications, Analytics, or a related field.
• Good written and verbal communication skills.
• Intermediate knowledge in Microsoft Excel and PowerPoint.
• Detail-oriented, willing to learn, and able to multitask.
• Good team player with a positive attitude.
• Agile and adaptable in a fast-paced environment.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. We are Prudential. For every life, we are partners. For every future, we are protectors.

Prudential plc provides life and health insurance and asset management to 17 million customers across 20 markets in Asia and Africa. We are headquartered in Hong Kong and have dual primary listings on the Stock Exchange of Hong Kong and the London Stock Exchange. We are focused on four strategic regions: Greater China, ASEAN, India and Africa. Our customers are served by around 55,000 agents and more than 200 bank partners.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America or with the Prudential Assurance Company, a subsidiary of M&G plc, a company incorporated in the United Kingdom.

Find out more at www.prudentialplc.com Follow us on LinkedIn