Interior Design Sales Consultant

Luma International Sdn Bhd (MyRuma); Petaling Jaya; On-site; MYR 78,000 - 134,000; Full time

Job summary

MyRuma is seeking a persuasive Customer Solution Consultant in Malaysia to convert homeowner enquiries into customers. You will engage homeowners, understand renovation needs, communicate MyRuma's value, address concerns, and guide them to use our services, coordinating with service partners such as interior designers.

Responsibilities include qualifying requirements, translating into a clear brief, coordinating with partners, monitoring quotations, and driving pre-sales conversion while

Qualifications

• Diploma, degree or relevant professional experience in Interior Design, Architecture, Built Environment, Sales, Marketing or a related field.
• Experience in interior design, renovation, home furnishing, property or consultative sales preferred.
• Strong communication, presentation and interpersonal skills.
• Proficient in English and Bahasa Malaysia; Mandarin proficiency is an advantage.
• Comfortable using CRM systems and other digital tools and traveling for meetings.

Responsibilities

• Engage and consult homeowners through enquiries, appointments, events, roadshows and referrals.
• Qualify renovation requirements including scope, budget, property details and timeline.
• Translate requirements into a clear Home Renovation Brief for service partners.
• Coordinate with interior designers and renovation contractors.
• Monitor RFQ responses and ensure quotations are submitted on time.
• Drive conversion towards Renovation Order signing and maintain CRM updates.

Skills

Consultative selling

Negotiation

Objection handling

Closing skills

Communication

Education

Diploma or degree in Interior Design/Architecture/Sales/Marketing

Tools

CRM systems

Job description

We are seeking a persuasive, results-driven Customer Solution Consultant whose primary responsibility is to convert homeowner enquiries into MyRuma customers. You will engage homeowners, understand their renovation needs, clearly communicate MyRuma's value, address concerns, and confidently guide them towards using our services. From the initial enquiry through successful conversion, you will follow up proactively, build trust, and ensure each homeowner receives a smooth and positive experience. You will also coordinate with Service Partners—including interior designer to ensure homeowners are supported throughout their journey.

Key responsibilities

Engage and consult prospective homeowners through enquiries, appointments, events, roadshows and referrals.

Conduct KYC and qualify each homeowner’s renovation requirements, including scope, budget, property details, timeline, design preferences and decision-making readiness.

Translate homeowner requirements into a clear and complete Home Renovation Brief to service partners

Coordinate with suitable Service Partners, including interior designers and renovation contractors.

Monitor RFQ responses and ensure preliminary and final quotations are submitted within the required timeline.

Review and compare quotations for scope completeness, specifications, materials, pricing differences, assumptions and major exclusions before presenting them to homeowners.

Explain renovation solutions, quotations, payment stages and project processes clearly and confidently.

Guide homeowners in shortlisting suitable Service Partners based on their requirements, budget and expectations while maintaining a fair and transparent comparison.

Arrange consultation meetings, site visits and site measurements and ensure clear follow-up actions after every engagement.

Handle homeowner concerns and objections, negotiate where appropriate and confidently guide customers towards making a decision.

Drive conversion towards Renovation Order signing

Maintain strong relationships with homeowners and provide consistent communication throughout the pre-sales journey.

Update the CRM accurately, including opportunity stage, quotation status, next action, expected closing date and outcome or loss reason.

Complete a structured handover to the post-award team once the Renovation Order is signed, the deposit is received and the Service Partner is confirmed.

Requirement

Diploma, Degree or relevant professional experience in Interior Design, Architecture, Built Environment, Sales, Marketing or a related field.

Previous experience in interior design, renovation, home furnishing, property or consultative sales is preferred.

Good understanding of residential interior design, space planning, materials, finishes and renovation processes.

Strong consultative selling, negotiation, objection-handling and closing skills.

Commercially driven and comfortable working towards sales and conversion targets.

Able to understand homeowner requirements and translate them into practical renovation solutions.

Excellent communication, presentation and interpersonal skills.

Proficient in English and Bahasa Malaysia. Mandarin proficiency is an advantage when communicating with Mandarin-speaking homeowners and business partners.

Customer-focused, approachable and able to build trust while managing expectations professionally.

Proactive, organised and attentive to detail, with strong follow-up discipline.

Comfortable using CRM systems and other digital tools.

Able to work independently and collaboratively in a fast-paced environment.

Willing to attend weekend appointments, events or roadshows when required.

Willing to travel for meetings, site visits and other business-related activities.

Why Join myRuma?

You will be part of a growing renovation platform that is changing how homeowners discover, compare and appoint renovation professionals. This role gives you the opportunity to combine interior design knowledge with consultative sales while helping homeowners make one of their most important purchasing decisions.