Home Renovation Solutions Specialist

Luma International Sdn Bhd (MyRuma); Petaling Jaya; On-site; MYR 78,000 - 134,000; Full time

Job summary

MyRuma is seeking a persuasive Customer Solution Consultant in Malaysia to convert homeowner enquiries into customers. You will engage homeowners, understand renovation needs, communicate MyRuma's value, address concerns, and guide them to use our services, coordinating with service partners such as interior designers.

Responsibilities include qualifying requirements, translating into a clear brief, coordinating with partners, monitoring quotations, and driving pre-sales conversion while

Qualifications

• Diploma, degree or relevant professional experience in Interior Design, Architecture, Built Environment, Sales, Marketing or a related field.
• Experience in interior design, renovation, home furnishing, property or consultative sales preferred.
• Strong communication, presentation and interpersonal skills.
• Proficient in English and Bahasa Malaysia; Mandarin proficiency is an advantage.
• Comfortable using CRM systems and other digital tools and traveling for meetings.

Responsibilities

• Engage and consult homeowners through enquiries, appointments, events, roadshows and referrals.
• Qualify renovation requirements including scope, budget, property details and timeline.
• Translate requirements into a clear Home Renovation Brief for service partners.
• Coordinate with interior designers and renovation contractors.
• Monitor RFQ responses and ensure quotations are submitted on time.
• Drive conversion towards Renovation Order signing and maintain CRM updates.

Skills

Consultative selling

Negotiation

Objection handling

Closing skills

Communication

Education

Diploma or degree in Interior Design/Architecture/Sales/Marketing

Tools

CRM systems

Job description

MyRuma is seeking a persuasive Customer Solution Consultant in Malaysia to convert homeowner enquiries into customers. You will engage homeowners, understand renovation needs, communicate MyRuma's value, address concerns, and guide them to use our services, coordinating with service partners such as interior designers.

Responsibilities include qualifying requirements, translating into a clear brief, coordinating with partners, monitoring quotations, and driving pre-sales conversion while