Insurance Solutions & Renewals Associate

Howden Insurance Brokers Limited; Kuala Lumpur; On-site; MYR 29,000 - 45,000; Full time

Job summary

Howden Insurance Brokers Limited in Kuala Lumpur seeks a detail‑oriented insurance support specialist to join our operations team. You will process billings, recover outstanding payments, and allocate receipts to the correct client or insurer while following policy guidelines.

The role involves reviewing client policies, preparing renewal submissions, liaising with insurers, handling inquiries, and providing accurate reports. Strong English communication and MS Office skills are essential.

Qualifications

• Minimum 1 years working experience in similar or related field (sales, business development, banking, etc).
• Possess professional insurance qualification and relevant knowledge of principles of Insurance, product knowledge and practices.
• Diploma or bachelors degree in actuarial science, economics, finance, insurance, business management or related disciplines
• Passion and drive, capacity to work independently
• Team player and respect for authority in the workplace
• Able to communicate effectively both orally and written in English; Chinese dialects preferred (Cantonese/Mandarin/Hokkien)
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Good organizational skills with attention to detail

Responsibilities

• Process billings, recovering outstanding payments from clients and allocate receipts to the right party, in accordance with the policy and guidelines.
• Review client policies, documentation, and marketing presentation, analyse and identify scope of cover required and check adequacy of existing cover.
• Follow up with insurers on policy documents, notify insurer of any discrepancies, and amendment.
• Respond to incoming enquiries from clients, insurers and third parties.
• Assist in renewal process, preparation of submission and the gathering of information.
• Process of slips, quotes, indications, and endorsements duties.
• Assist in preparation of reports
• Provide administrative support and collections updates to insurer and client.
• Perform other duties and tasks as reasonably assigned by your supervisor.

Skills

Insurance knowledge

Communication skills

MS Office

Attention to detail

Team player

English proficiency

Education

Diploma or bachelors degree in actuarial science, economics, finance, insurance, business management or related disciplines

Tools

MS Office

Job description

Howden Insurance Brokers Limited in Kuala Lumpur seeks a detail‑oriented insurance support specialist to join our operations team. You will process billings, recover outstanding payments, and allocate receipts to the correct client or insurer while following policy guidelines.

The role involves reviewing client policies, preparing renewal submissions, liaising with insurers, handling inquiries, and providing accurate reports. Strong English communication and MS Office skills are essential.