Insurance Senior Executive POS

Genpact; Subang Jaya; On-site; MYR 33,000 - 67,000; Full time

Job summary

Genpact Malaysia is inviting applications for an Insurance Policy Owner Service role requiring Cantonese literacy. The position focuses on policy billing, remittance posting, reconciliations, and handling customer inquiries within defined policy guidelines.

The successful candidate will monitor collections, ensure accurate adjustments, and maintain compliance with relevant regulations while supporting timely issue resolution and customer satisfaction.

Qualifications

• Knowledge of insurance policy processes.
• Experience with billing and remittance is helpful.

Responsibilities

• Monitors, researches, and resolves collection of outstanding Premium, overdue accounts, or revenue adjustment issues.
• Ensures that all manual adjustments, refunds, and write-offs are submitted per policy.
• Ensures remittances are posted accurately across policies and employee categories; reconciles customer remittances.
• Evaluates customer billing requirements and history to deliver timely, accurate products.
• Researches, resolves and responds to product inquiries.
• Ensures compliance with legislation and policy owner activity.
• Utilizes online resources to understand customer account structure and benefits.
• Monitors and manages internal installation processes to meet business goals.

Skills

Cantonese literacy

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

With a start up spirit and Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. —and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Insurance Policy Owner Service (Cantonese Literate)

Responsibilities

• Monitors, research, and resolves collection of outstanding Premium, overdue accounts, or revenue adjustment issues and reports corrections or coordinates collection and cancellation of overdue customers in accordance with pre-established market segment process

• Ensures all manual adjustments, refunds, and write-offs are appropriately submitted, adhering to policy guidelines.

• Ensures that remittances are posted accurately across various policies and employee categories. Reconciles customer remittances.

• Evaluates customer billing requirements, customer payment arrangements and history to deliver a timely and technically accurate product

• Researches, resolves and responds to product inquiries

• Ensures that legislation and compliance has been properly adhered to regarding with Policy Owner and/or member activity

• Utilizes and interprets online resources to understand customer’s account structure and benefits.

• Monitors and manages internal installation process, i.e., reports, to identify issues and ensures timely and accurate resolution to meet business goals and constituents' expectations