Corporate Solutions Operations, Senior Manager

Tokio Marine Life Insurance; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Jora Malaysia seeks a Senior Manager for Corporate Solutions Operations to lead a team delivering policy issuance, underwriting and billing administration. You will oversee credit control, renewal assessments, and data quality while driving process improvements and system enhancements.

The role requires 8 years in the field, Bachelor’s or higher in any field, with exposure to employee benefits operations preferred. Manage and coach staff to achieve top-line outcomes.

Qualifications

• Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• 8 years of working experience in the related field for this position
• Preferably with exposure in the insurance industry (Employee benefits operations)

Responsibilities

• Lead the team to provide efficient day-to-day operational support for policy issuance, underwriting and billing administration.
• Ensure receipting, premium refund, experience refund and commission payout meet turnaround times per Credit Control Procedures.
• Implement credit control measures to achieve outstanding premium and claim recovery at minimal levels (reminders, suspensions, cancellations, demand notices).
• Ensure accurate and timely renewal assessments within agreed turnaround times.
• Maintain departmental data quality within internal control standards.
• Drive productivity via continuous process improvement and system enhancements.
• Review outsourced provider contracts and service level performance.
• Submit accurate and timely reports to Actuarial, Compliance, Risk, Finance and other departments.
• Participate in product development and regulatory initiatives.
• Manage, train, develop and coach staff for growth and performance.

Skills

Leadership

Team management

Process improvement

Credit control

Data quality

Project management

Training & coaching

Education

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Corporate Solutions Operations, Senior Manager

Lead the team to provide efficient and effective day to day operational support in terms of policy issuance, underwriting and billing administration.

To ensure department financial related activities i.e. receipting, premium refund, experience refund and commission payout are conducted within the agreed turnaround time and accordance to Credit Control Procedures.

To ensure overall outstanding premium and claim recovery are achieved at an acceptable and minimal level by implementation of effective credit control monitoring tools ie. reminder letters, policy suspension, issuance of notice of cancellation or demand letter.

To ensure accurate and timeliness renewal assessment are conducted within agreed turnaround time.

To ensure departmental data quality is processed within the internal control standards.

To drive and increase departmental productivity via series of continuous improvement on process flow, product enhancement and development of system enhancement.

Management and regular review of outsourced provider’s contract agreement and service level performance.

Submission of accurate and timeliness reports to Actuarial, Compliance, Risk, Finance and other departments.

Participation and involvement for product development and enhancement to achieve departmental top line.

Lead and participate for project or initiatives for regulatory requirement.

Manage, train, develop and coach staff performance for personal growth and development.

Requirements:

Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.

8 years of working experience in the related field for this position

Preferably with exposure in the insurance industry (Employee benefits operations)