Insurance Platform Transformation | AI & Payments Expert

AIA Digital+; Kuala Lumpur; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

AIA Digital+ is seeking a results-driven Business Analyst to bridge business strategy, product innovation, and technical execution in the insurance tech space.

You will combine insurance domain knowledge with hands-on payment systems experience and practical AI/ML understanding to drive scalable solutions. This role emphasizes collaboration with banks, fintechs, and internal squads in Kuala Lumpur.

Qualifications

• Bachelor’s degree or higher in a relevant field.
• 5+ years as a Business Analyst or Product Analyst, with 3+ years in insurance.
• Experience with payment systems and AI/ML integration.

Responsabilités

• Lead end-to-end business analysis for insurance technology initiatives.
• Focus on core workflows: underwriting, policy administration, claims, renewal, cancellation.
• Collaborate with business users, engineering, operations, and external partners to translate needs into requirements.
• Document requirements, user stories, BPMN diagrams, and PRD specs.
• Drive AI/ML integration in insurance operations.
• Define and monitor KPIs to support data-driven decisions.
• Support UAT, system testing, go-live, and post-launch evaluation.
• Perform other tasks as assigned by team lead.

Connaissances

Business analysis

Insurance knowledge

Payment systems

AI/ML projects

Stakeholder management

Agile/Scrum

Data analysis

Formation

Bachelor’s degree or higher in CS/IS/Finance

Outils

Jira

Confluence

APIs

Description du poste

AIA Digital+ is seeking a results-driven Business Analyst to bridge business strategy, product innovation, and technical execution in the insurance tech space.

You will combine insurance domain knowledge with hands-on payment systems experience and practical AI/ML understanding to drive scalable solutions. This role emphasizes collaboration with banks, fintechs, and internal squads in Kuala Lumpur.