Insurance Operations Associate – Hybrid, ESOP & Growth

AIA Shared Services Sdn. Bhd.; Putrajaya; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Medical coverage

EPF contribution

Dental & vision

Membership sponsorship

Hybrid work

Employee stock plan

Job summary

AIA Shared Services Sdn. Bhd.

is seeking an Insurance Operations professional in Putrajaya to process requests per service standards and regulatory requirements, ensuring daily transactions are accurate, complete and timely. The role requires a Bachelor’s degree or higher (preferably in Insurance or Finance), strong attention to detail and a customer‑centric mindset, plus flexibility to work extended hours, weekends and public holidays.

Qualifications

• Bachelor’s degree or higher, preferably with Insurance/Finance qualifications.
• Experience in group or life insurance operations is advantageous.
• Strong attention to detail, sound judgment, customer-centric mindset.

Responsibilities

• Process incoming requests within service standards and regulatory requirements.
• Perform day-to-day transactions ensuring accuracy, completeness and timeliness.
• Maintain personal quality, productivity, turnaround time and attendance benchmarks.
• Correspond with business partners or intermediaries by email for clarifications.
• Support team efficiency and participate in periodic duties as assigned by supervisor.

Skills

Attention to detail

Customer-centric

English proficiency

Chinese proficiency

MS Excel

Flexibility

Education

Bachelor’s degree or higher

Professional qualifications in Insurance/Finance (preferred)

Job description

AIA Shared Services Sdn. Bhd.

is seeking an Insurance Operations professional in Putrajaya to process requests per service standards and regulatory requirements, ensuring daily transactions are accurate, complete and timely. The role requires a Bachelor’s degree or higher (preferably in Insurance or Finance), strong attention to detail and a customer‑centric mindset, plus flexibility to work extended hours, weekends and public holidays.