Insurance Operations Analyst: Policy Processing & Billing

Accenture PLC; Subang Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

Accenture PLC in Malaysia is seeking an Insurance Operations Associate to perform routine policy processing tasks, including data entry, policy document issuance, and premium billing, while ensuring accuracy and adherence to guidelines. The role requires analytical and investigative skills, effective communication with Underwriters and clients, and the ability to maintain electronic databases.

Applicants should hold a bachelor's degree and be proficient in English; willingness to work during

Qualifications

• Bachelor's degree or equivalent in any field.
• General insurance knowledge or experience preferred.
• Experience in a Business Process Outsourcing or Shared Services environment is an added advantage.
• Proficiency in written and spoken English.
• Willingness to work during Malaysian public holidays.

Responsibilities

• Validate and enter customer proposals, applications, and transactions into the designated policy processing system for specific lines of business.
• Ensure adherence to processing turnaround times for policy applications and transaction processing.
• Generate quotations, new policies, renewals, endorsements, cancellations, and perform administrative tasks for consumer line products per the agreed Standard Operating Procedures.
• Communicate effectively, both verbally and in writing, with relevant stakeholders, including Underwriters and clients, to gather necessary information for policy administration and servicing.
• Organize and maintain electronic databases, including performing data input and ongoing maintenance tasks.
• Investigate and rectify any rework issues to ensure process accuracy and efficiency.

Skills

English proficiency

Education

Bachelor's degree or equivalent

Job description

Accenture PLC in Malaysia is seeking an Insurance Operations Associate to perform routine policy processing tasks, including data entry, policy document issuance, and premium billing, while ensuring accuracy and adherence to guidelines. The role requires analytical and investigative skills, effective communication with Underwriters and clients, and the ability to maintain electronic databases.

Applicants should hold a bachelor's degree and be proficient in English; willingness to work during