Insurance Coordinator

HTC Global Services; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Jora Malaysia is seeking a detail-oriented Risk, Insurance & Sustainability Coordinator to support the Global Insurance Program and Sustainability Reporting across regions.

You will manage the shared mailbox, coordinate certificates of currency and policy documents, maintain trackers and repositories, and support renewals and inquiries with stakeholders.

A Diploma or Degree is required, with 1–2 years in insurance administration; strong Excel skills and clear English communication are essential.

Qualifications

• Diploma or Degree in Business Administration, Commerce, Insurance, Sustainability or related discipline.
• 1–2 years of relevant experience in insurance administration, shared services, administration, reporting coordination or operations coordination.
• Experience with certificates of insurance/currency, policy documentation or renewals preferred.
• Advanced MS Excel skills (Pivot Tables, VLOOKUP/XLOOKUP).
• Strong written and verbal English communication.
• Ability to coordinate with stakeholders across countries, regions and functions.
• Experience maintaining shared inboxes and document repositories.

Responsibilities

• Manage Global Insurance shared mailbox and respond to routine inquiries.
• Coordinate requests for certificates of currency, evidence of insurance and policy documents.
• Maintain insurance policies, certificates, registers, trackers and repositories.
• Update insurance databases and trackers for policies, renewals and claims.
• Support routine insurance enquiries, claims coordination and broker documentation requests.
• Track outstanding requests and follow up with stakeholders.
• Escalate insurance, coverage and claims matters to subject matter experts.
• Support annual renewal activities, timelines, broker meetings and compliance deadlines.
• Collect and consolidate renewal information from global sites and regional teams.
• Coordinate collection of environmental and sustainability data from global sites.

Skills

Attention to detail

Organizational skills

English communication

Stakeholder coordination

Education

Diploma or Degree in Business Administration, Commerce, Insurance, Sustainability or related discipline

Tools

Microsoft Excel

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a detail-oriented Risk, Insurance & Sustainability Coordinator to provide administration, coordination, data management and documentation support across the Global Insurance Program, Sustainability Reporting Program and broader Group Risk & Assurance activities. This is an operational coordination role suited to someone who is organised, confident working with Excel and data trackers, has exposure to insurance administration or related enquiries, and is comfortable coordinating with stakeholders across different countries and functions.

Key responsibilities

Manage and monitor the Global Insurance shared mailbox and respond to routine internal enquiries.

Coordinate requests for certificates of currency, evidence of insurance, policy documents and related insurance records.

Maintain insurance policies, certificates, registers, trackers and document repositories.

Update insurance databases and trackers covering policies, renewals, certificates and claims administration.

Support routine insurance enquiries, claims coordination and broker documentation requests.

Track outstanding requests and follow up with relevant stakeholders.

Escalate technical insurance, coverage and claims matters to the appropriate subject matter experts.

Support annual insurance renewal activities, timelines, broker meetings and compliance deadlines.

Collect and consolidate renewal information from global sites, functions and regional teams.

Coordinate collection of environmental and sustainability data from global sites and data owners.

About you

Diploma or Degree in Business Administration, Commerce, Insurance, Sustainability or a related discipline.

Minimum 1–2 years of relevant experience in insurance administration, shared services, administration, reporting coordination, operations coordination or a similar role.

Previous exposure to insurance enquiries, certificates of insurance/currency, policy documentation, claims administration or insurance renewals is highly preferred.

Good proficiency in Microsoft Excel, including working with datasets, formulas, Pivot Tables, VLOOKUP/XLOOKUP, filtering, data validation and reporting.

Strong organisational skills and attention to detail.

Good written and verbal English communication skills.

Able to understand requests, ask relevant follow-up questions and provide clear, structured responses.

Comfortable coordinating and following up with stakeholders across different countries, regions and functions.

Experience maintaining shared inboxes, documentation, trackers, databases or document repositories.