Insurance Content Operations Specialist

MoneyHero Group; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave

Professional trainings

Mental wellness program

Job summary

MoneyHero Group in Kuala Lumpur is seeking an Associate, Insurance Operations to own and maintain content quality across our personal finance products for MoneyHero, ensuring accuracy, clarity, and consistency. The role requires 2 to 3 years writing experience, fluency in Traditional Chinese, strong English, and hands-on CMS experience with WordPress, HubSpot, ContentStack, or Strapi.

You will collaborate with Product, Engineering, and Campaign teams to validate content requirements and support

Qualifications

• 2 to 3 years of writing experience.
• Fluency in Traditional Chinese (reading, writing, speaking) for content creation.
• Strong command of English for cross-functional collaboration.
• Meticulous and detail-oriented.
• Hands-on experience with CMS tools (WordPress, HubSpot, ContentStack, Strapi).

Responsibilities

• Manage product, offer, and campaign configurations in Strapi for the MoneyHero market.
• Ensure content is correctly structured and mapped to frontend components.
• Validate CTA behavior, labels, and product attributes.
• Conduct regular audits to identify outdated or misconfigured content.
• Support CMS migrations, enhancements, and content model updates.
• Set up and maintain reward forms and offers in Rewards Gateway.
• Configure reward logic, eligibility criteria, and promotional messaging.
• Ensure alignment between CMS product configuration and reward display.
• Support transactional and post-application messaging flows.
• Work with Product and Engineering teams to validate content requirements for new features.
• Coordinate with Commercial and Campaign teams to support provider requests.
• Assist Analytics and BA teams with click tracking and attribution setup when required.

Skills

Writing

Traditional Chinese content creation

English proficiency

Attention to detail

CMS familiarity

Tools

WordPress

HubSpot

ContentStack

Strapi

Google Optimize

Job description

MoneyHero Group in Kuala Lumpur is seeking an Associate, Insurance Operations to own and maintain content quality across our personal finance products for MoneyHero, ensuring accuracy, clarity, and consistency. The role requires 2 to 3 years writing experience, fluency in Traditional Chinese, strong English, and hands-on CMS experience with WordPress, HubSpot, ContentStack, or Strapi.

You will collaborate with Product, Engineering, and Campaign teams to validate content requirements and support