Install Base & Lifecycle Services Product Manager

Vertiv Co; Petaling Jaya; On-site; MYR 180,000 - 320,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Vertiv Co in Malaysia seeks an Install Base & Lifecycle Services Product Manager to grow service revenue across Thermal, Power, IT Systems, and Infrastructure solutions.

You will map and monetise regional equipment populations, identify replacement windows, and develop the Install Base Penetration strategy with programs and sales pipeline from analytics. This is a high-impact IC role with leadership path.

Qualifications

• Bachelor's degree in Engineering, Business, Data Analytics, or a related field.
• 7–10 years in service strategy, install base management, lifecycle services, or technical services.
• Strong data analytics skills with install base segmentation and predictive replacement analysis.
• Broad product knowledge across at least two: Thermal, Power, Infrastructure Solutions, or IT Systems.
• Understanding of equipment lifecycle stages including warranty, renewal, modernization, retrofit, and EOL/obsolescence.

Responsibilities

• Own regional install base database and maintain equipment records across product lines.
• Develop install base mapping frameworks showing age, warranty, service history, and lifecycle position.
• Define and package regional lifecycle service offerings and bundles.
• Create dashboards to support pipeline visibility and opportunity identification.
• Coordinate with Sales, CRM, Pricing, and Commercial on pricing, packaging, and launch readiness.
• Build lifecycle services opportunity pipeline and report on pipeline health and revenue contribution.

Skills

Install base management

Lifecycle services

Data analytics

Stakeholder engagement

Forecasting & pricing

Education

Bachelor's degree in Engineering or related field

Tools

CRM

Data dashboards

Excel/Analytics tools

Data modelling

Job description

Install Base & Lifecycle Services Product Manager

Title: Install Base & Lifecycle Services Product Manager
Function/Department: Service Management
Reports To: Regional Service Product Sr. Manager

POSITION SUMMARY

Vertiv is seeking an Install Base & Lifecycle Services Product Manager to drive the success and expansion of lifecycle service revenue across our product lines: Thermal, Power, IT Systems, and Infrastructure Solutions.

You will map, analyse, and monetise Vertiv's regional equipment population — identifying replacement windows, modernisation opportunities, and lifecycle service triggers. You will develop and execute the Install Base Penetration strategy, deploy membership or contract plans/programs, and build the sales pipeline from install base analytics. Reporting to the Head of Service Product Management, this is a high-impact individual contributor role with a clear trajectory into team leadership.

RESPONSIBILITIES

Install Base Mapping & Data Strategy

Own the regional installed base database — build, cleanse, enrich, and maintain equipment records across all product lines

Develop install base mapping frameworks showing equipment age, warranty status, service history, and lifecycle position

Partner with Sales, CRM, and field teams to close data gaps and improve install base accuracy and coverage

Create and maintain install base dashboards to support pipeline visibility and opportunity identification

Lifecycle Services Go-to-Market

Define and package regional lifecycle service offerings: modernisation, retrofit, Li-Ion conversion, fluid management, and equipment refresh

Develop lifecycle service bundles aligned with T&M growth initiative revenue targets

Create sales enablement tools — lifecycle maps, replacement calculators, ROI models, and customer-facing collateral

Coordinate with the Service Product Manager, and Pricing Manager and Commercial on pricing, packaging, and launch readiness

Opportunity Management & Pipeline Development

Build and manage the lifecycle services opportunity pipeline from install base analytics

Create opportunity management dashboards for Sales — surfacing equipment due for replacement, contract expiry, and upsell triggers

Collaborate with Sales leadership to convert install base insights into qualified service opportunities

Report on pipeline health, conversion rates, and revenue contribution from lifecycle services

Lifecycle Analytics & Replacement Triggers

Analyse equipment populations to identify replacement windows, modernisation triggers, and retrofit opportunities

Develop predictive models for equipment replacement timing based on age, utilisation, failure trends, and obsolescence risk

Align lifecycle trigger data with Vertiv's EOL process (EOS, EOP, EOSL, OBS) to proactively position service interventions

Install Base Penetration

Design and execute the regional Install Base Penetration strategy to increase service attachment on existing equipment populations

Deploy structured customer engagement initiatives to gather install base insights that inform program design

Track penetration rates, conversion metrics, and coverage rates across market units

Stakeholder Engagement & Reporting

Serve as the regional authority on install base data, lifecycle positioning, and equipment replacement strategy

Present lifecycle analytics and penetration metrics to regional and global leadership on a regular cadence

Coordinate with global Offering Managers on Sustaining and EOL product transitions to ensure service continuity

Deliver quarterly install base health reports with actionable recommendations for Sales and Service leadership

QUALIFICATIONS

Required:

Bachelor's degree in Engineering, Business, Data Analytics, or a related field

7-10 years in service strategy, install base management, lifecycle services, or technical services

Strong data analytics skills — experience with install base segmentation, lifecycle modelling, and predictive replacement analysis

Broad product knowledge across at least two of: Thermal, Power (UPS/switchgear), Infrastructure Solutions, or IT Systems

Understanding of equipment lifecycle stages including warranty, renewal, modernization, retrofit, and EOL/obsolescence

Experience developing service programs, or install base penetration strategies

Preferred / Nice to Have

Experience with Vertiv or a comparable OEM service organisation

Install base management experience with data modelling / analysis

Experience with Li-Ion conversion programs or equipment modernization and consulting or advisory initiatives

PHYSICAL & ENVIRONMENTAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 50% of working time; and extend hands and arms in any direction.

TIME TRAVEL REQUIRED

55% (regional travel required to support deployments and coordinate across market units in Asia)

OUR CORE PRINCIPALS:

Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture

OUR BEHAVIORS

• Own It
• Think Big and Execute
• Act With Urgency
• Own It
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

At Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, gender, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ••••@vertivco.com . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Thermal Engineer?
• How much notice are you required to give your current employer?