Insight-Driven Analytics Leader (Flexible Work)

TDCX; Kuala Lumpur; Presencial; MYR 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive medical, insurance, and社

Descripción de la vacante

TDCX is seeking a data analyst to deliver insightful reports and dashboards for call center operations. You will develop analyses, track KPIs, and present findings to support staffing, efficiency, and profitability decisions.

The role requires strong data visualization skills, proficiency in Tableau and Power BI, and the ability to translate business questions into actionable insights in English and the local market language.

Formación

• Bachelor's degree or higher in any field.
• 2+ years in a related analytics or reporting role preferred.
• Experience importing data for dashboards and reports.

Responsabilidades

• Provide business insight through metrics, reporting, and variance analysis.
• Prepare and analyze daily, weekly, monthly reports on KPIs and other statistics for call center programs.
• Conduct market analysis to support business decisions.

Conocimientos

Tableau

Power BI

Data importing

Reporting

Pivots & formulas

Graphs & charts

Flow charts

Excel/Sheets

Analytical mindset

Educación

Bachelor's degree or higher

Herramientas

Tableau

Power BI

Spreadsheets

Descripción del empleo

TDCX is seeking a data analyst to deliver insightful reports and dashboards for call center operations. You will develop analyses, track KPIs, and present findings to support staffing, efficiency, and profitability decisions.

The role requires strong data visualization skills, proficiency in Tableau and Power BI, and the ability to translate business questions into actionable insights in English and the local market language.