Business Analytics Expert

TDCX; Kuala Lumpur; Hybrid; MYR 50,000 - 90,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

World-class workspaces

Learning & development plans

Flexible working

Direct public transport links

Mentoring from experts

Global company with awards

Job summary

TDCX in Malaysia seeks a data-driven professional to derive insights and drive reporting for our busy contact centre operations. You will analyze metrics, develop dashboards, and present KPI insights to support staffing and performance decisions.

Leverage Tableau and Power BI to build actionable analytics; collaborate with teams to optimize processes while communicating fluently in English and local market language.

Qualifications

• Advanced/Higher/Graduate Diploma or Bachelor's degree required.
• 2 years of experience in related field preferred.
• Experience with data import for report software, Tableau, Power BI, pivots and formulas, graphs and flow charts.
• Experience overseeing design, development, and implementation of contact centre operations.
• Strong prioritization and ability to meet deadlines under pressure.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Provide business insight through metrics, reporting, and variance analysis from in-depth analysis.
• Prepare, develop and analyze daily, weekly, monthly reports and KPI presentations.
• Perform market analysis to support business decision making.
• Run and analyze reports to adjust staffing levels for productivity and profitability goals.
• Review and improve existing systems and develop strategies for further leveraging these systems.
• Present data in dashboards or automated files to aid timely decision making.

Skills

Data analysis

Communication

Analytical reporting

Education

Bachelor's degree or higher

Diploma or degree (Advanced/Graduate)

Tools

Tableau

Power BI

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide business insight through metrics, reporting, and variance analysiscoming from in-depth analysis.
• Prepares, develops and analyses daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.
• Perform market analysis in supporting business decision making.
• Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.
• Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes.
• Detail oriented, independent, proactive and able to work under pressure to meet deadlines.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position.
• Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts
• Proven experience in overseeing the design, development, and implementation of contact centre operation.
• Ability to prioritize and complete all tasks when ad-hoc assignments are given in short period of time.
• Flexible and adaptable to various business models and projects.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.