Inside Sales Specialist

MCLINK COPY SERVICES PHILIPPINES INC.; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Training and development programs

Career progression opportunities

Collaborative work culture

Job summary

MPS Solutions Pte. Ltd. is seeking an Inside Sales Specialist and Supervisor to drive lead generation and manage a growing sales team in Malaysia.

You will source opportunities via calls, email, and outreach, while maintaining CRM data and collaborating with internal departments to ensure a smooth customer journey. The role requires 3+ years in inside sales with at least 1 year in supervision, bilingual communication (English/Mandarin), and a focus on meeting daily and monthly targets.

Qualifications

• 3 years inside sales experience with at least 1 year in a supervisory role.
• Fluent in English and Mandarin to liaise with Mandarin-speaking clients.
• Malaysian citizen.
• Comfortable making a high volume of outbound calls.
• Strong time management, organizational and multitasking skills.
• Experience in copier industry is preferred.
• Proficient with CRM systems and MS Office.

Responsibilities

• Proactively source new sales opportunities via inbound follow-ups, outbound calls (100 daily), cold calling, and email.
• Understand customer needs and propose suitable solutions.
• Qualify leads, upsell/cross-sell, and route prospects to Sales Executives.
• Maintain accurate CRM records, sales pipeline, MIF data, and documentation.
• Collaborate with internal departments to ensure a smooth customer journey.
• Meet daily and monthly lead generation targets.

Skills

Inside sales

Lead generation

Customer support

Verbal communication

Written communication

Outbound calls

CRM proficiency

Time management

Organizational skills

Multitasking

Coaching

Team management

Bilingual (English/Mandarin)

Education

Bachelor's degree in Business

Diploma in Business

Bachelor's in Marketing

Degree in Mass Communication

Information Management degree

Finance degree

Related field

Tools

Microsoft Teams

Microsoft Excel

Microsoft PowerPoint

Productivity tools

Job description

We are looking for a result driven Inside Sales Specialist and Supervisor to support and join our growing team at MPS Solutions Pte. Ltd.

Core Responsibilities (All Levels)

Proactively source new sales opportunities via inbound follow-ups, outbound calls (100 daily), cold calling, and email

Understand customer needs and propose suitable solutions

Qualify leads, upsell/cross-sell, and route prospects to Sales Executives

Maintain accurate CRM records, sales pipeline, MIF data, and documentation

Collaborate with internal departments to ensure a smooth customer journey

Meet daily and monthly lead generation targets

Diploma or Bachelor's degree in Business, Marketing, Mass Communication, Information Management, Finance, or related field

Experience in inside sales, lead generation, or customer support (Fresh graduates are welcome to apply)

Excellent verbal and written communication skills

Comfortable making a high volume of outbound calls

Strong time management, organisational, and multitasking skills

Basic proficiency in Microsoft Teams, Excel, PowerPoint, and productivity tools

Fluent in English and Mandarin (required to liaise with Mandarin-speaking clients)

Must be a Malaysian citizen

Minimum 3 years of inside sales experience, with at least 1 year in a supervisory role

Proven ability to build and manage sales teams in a dynamic environment

Strong analytical, coaching, and communication skills

Proficient in CRM systems and Microsoft Office (Excel, PowerPoint)

Solid understanding of cold calling techniques, lead generation strategies, and sales funnels

Prior experience in the copier industry is required

What We Offer:

Competitive base salary + performance-based commissions

Clear career progression and growth opportunities

Collaborative and supportive work culture

Training and development programs to enhance your leadership capabilities