Inside Sales Representative (Renewal) - Malaysia

Fortinet; Kuala Lumpur; On-site; MYR 60,000 - 110,000; Full time

Job summary

Fortinet in Kuala Lumpur is seeking an experienced Inside Sales Representative to support sales processes, renewals and lead generation. The role requires coordinating with partners, distributors and end customers to drive opportunities and meet targets. A bachelor’s degree and strong communication skills are essential, with familiarity of Fortinet products preferred. A dynamic team environment is offered in Malaysia.

Qualifications

• 5+ years of experience in inside sales or related field.
• Excellent English communications internally and externally.
• Bachelor’s degree or equivalent.
• Familiar with Fortinet’s products and services (preferred).
• Basic understanding of IT networking and WI-FI.

Responsibilities

• Provide sales support with quotations, BoMs, asset reports and requests.
• Manage SFDC updates, sales cadence, CPQs and deal registrations.
• Own renewal opportunities end-to-end and identify upsell opportunities.
• Generate and qualify new business leads via calls, emails and campaigns.
• Engage with partners, distributors and end customers to progress deals.
• Build a strong sales pipeline and accurate forecast.
• Collaborate with sales, channel, marketing and technical teams.

Skills

Sales experience

Customer communication

Team collaboration

Networking basics

English proficiency

Education

Bachelor's degree

Tools

SFDC (CRM)

CPQ tools

Deal registrations

Job description

Location: Malaysia (Kuala Lumpur)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Inside Sales Representative to contribute to the success of our rapidly growing business.

As Inside Sales Representative, you will:

Sales Support

• Support MAMs, RAMs and CAMs with quotations, BoMs, asset reports and sales requests.
• Manage SFDC updates, sales cadence, CPQs and Deal Registrations.
• Ensure accurate and timely sales administration.

Renewals

• Manage assigned renewal opportunities from Distributor → Partner → End User.
• Proactively follow up to ensure renewals are completed before expiry.
• Identify upsell, cross-sell and refresh opportunities.
• Maintain accurate renewal pipeline and forecast.

Lead Generation

• Generate new business leads through calls, emails and marketing campaigns.
• Follow up and qualify marketing-generated leads.
• Arrange customer meetings for the sales team.
• Build and maintain a healthy sales pipeline.

Direct Sales

• Manage the unnamed, house account new business and all small business renewal opportunities end-to-end and overseeing Ent & Commercial Renewal.
• Engage directly with partners, distributors and end customers.
• Conduct virtual meetings and manage deal progression.
• Own personal sales forecast and achieve assigned targets.

Team & Customer Focus

• Build strong relationships with customers, partners and distributors.
• Provide excellent customer experience and represent the Fortinet brand professionally.
• Work closely with the sales, channel, marketing and technical teams.
• Proactively suggest ideas to improve business growth and sales efficiency.

We are looking for:

• 5+ years of experience in the related field.
• Excellent positive attitude and have teamwork spirit.
• Bachelor’s degree or equivalent.
• Excellent English communicationsinternally, corporation-wide and externally.
• Familiar with Fortinet’s products and services preferred.
• Basic understanding of IT networking fundamentals
• Basic understanding of WI-FI and its’ use in the market

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.