Inside Sales Representative (Inbound & Outbound Calls)

DCSS Technology Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 78,000; Full time

Job summary

DCSS Technology Sdn Bhd is seeking a motivated Inside Sales Representative to drive sales growth through handling inbound inquiries, generating new business opportunities, and supporting the sales pipeline. You will work alongside Account Managers to uncover opportunities within your assigned territory.

This role offers growth in a high-growth, innovative environment with a focus on technology and data center solutions.

Qualifications

• Diploma or Degree in Business, Marketing, IT, or related field.
• 1–3 years of Inside Sales / Telesales experience (B2B preferred).
• Experience in IT products or technology services is an advantage.
• Strong communication, follow-up, and negotiation skills.
• Comfortable with phone-based sales and CRM systems.
• Target-driven, proactive, and well-organized.

Responsibilities

• Handle inbound sales inquiries via email, phone, and online channels.
• Conduct outbound calls and emails to generate and qualify leads.
• Identify opportunities during tele-qualification and manage the full sales cycle.
• Prepare, submit, and follow up on quotations, renewals, and contracts.
• Achieve quarterly targets for pipeline generation and closed revenue.
• Maintain consistent engagement with prospects via phone, email, and video calls.
• Identify upsell and cross-sell opportunities.
• Conduct after-sales courtesy calls and service incident follow-ups.
• Submit weekly activity and pipeline reports.
• Provide internal support and respond to customer inquiries.

Skills

Communication

Follow-up

Negotiation

Target-driven

Organized

Education

Diploma or Degree in Business/Marketing/IT

Tools

CRM systems

Job description

Inside Sales Representative (Inbound & Outbound Calls)

At DCSS Technology, we specialize in providing comprehensive data center solutions that empower businesses to optimize their IT infrastructure. From hardware maintenance to virtualization, we help organizations maintain and enhance their data center environments, even for End-of-Life (EOL) and End-of-Service-Life (EOSL) equipment. Our solutions are designed to reduce costs, improve performance, and extend the life of critical infrastructure.

Role Overview

We’re looking for a motivated and dynamic Inside Sales Representative to join our growing team. As an Inside Sales Representative, you will be the driving force behind our sales pipeline. Scheduling meetings and working alongside with Account Managers for new opportunities uncovered within your assigned territory. This is an excellent opportunity for someone with a passion for sales and technology to kickstart their career in a high-growth, innovative environment.

Why join DCSS Technology?

Growth Opportunities: Be part of a fast-paced environment where your contributions directly impact the company’s success and offer significant career advancement.

Innovative Culture: Work in a dynamic, entrepreneurial setting that encourages creativity, experimentation, and new ideas.

Ownership & Impact: Have the opportunity to take ownership of projects and see the tangible results of your work making a real difference.

About the Role

We are looking for a motivated Inside Sales Representative to support our sales growth by managing inbound leads, generating new business opportunities, and supporting the sales pipeline.

Key Responsibilities

• Handle inbound sales inquiries via email, phone, and online channels


• Conduct outbound calls and emails to generate and qualify leads


• Identify opportunities during tele-qualification and manage the full sales cycle


• Prepare, submit, and follow up on quotations, renewals, and contracts


• Achieve quarterly targets for pipeline generation and closed revenue


• Maintain consistent engagement with prospects via phone, email, and video calls


• Identify upsell and cross-sell opportunities


• Conduct after-sales courtesy calls and service incident follow-ups


• Submit weekly activity and pipeline reports.


• Provide internal support and respond to customer inquiries

Requirements

• Diploma or Degree in Business, Marketing, IT, or related field


• 1–3 years of Inside Sales / Telesales experience (B2B preferred)


• Experience in IT products or technology services is an advantage


• Strong communication, follow-up, and negotiation skills


• Comfortable with phone-based sales and CRM systems


• Target-driven, proactive, and well-organized

Qualifications

We are looking for someone that is confident approaching and engaging new prospects. The Inside Sales Representative needs to be able to build and maintain relationship with accounts.

Candidates with a proven background in Tele sales or Inside Sales is strongly preferred.

Join us and be a part of our exciting growth journey—your talent can make all the difference. We look forward to welcoming you to the team!

What can I earn as an Inside Sales Representative