Inside Sales Rep: Renewals & Growth Driver

Concentrix; Kuala Lumpur; On-site; MYR 67,000 - 112,000; Full time

Job summary

Jora Malaysia is seeking a sales professional to manage a dedicated client territory, aiming to meet revenue quotas through renewals and services, with potential upsell opportunities. You will provide accurate weekly/monthly/quarterly forecasts and rely on deep product knowledge to evaluate client needs.

You’ll address customer concerns, navigate competitive pressures, and handle high volumes of outbound calls and emails while maintaining CRM data and reporting to the Sales Manager.

Responsibilities

• Work within a dedicated territory and team to achieve your revenue quota by selling renewals and services.
• Forecast weekly, monthly, and quarterly sales accurately.
• Mastery of product knowledge and technical understanding to assess client requirements.
• Initiate steps to resolve customer concerns blocking satisfaction or product usage.
• Manage external competitive pressures and objections to retain customers or win new business.
• Handle a high volume of customer contacts via phone and email—mostly outbound.
• Collaborate with your team and management to provide a professional experience during all interactions.
• Maintain the customer management system (CRM) to ensure data is captured.
• Undertake sales motions such as lead qualification, lead conversion, health checks, renewals.
• Report to Sales Manager.

Job description

Jora Malaysia is seeking a sales professional to manage a dedicated client territory, aiming to meet revenue quotas through renewals and services, with potential upsell opportunities. You will provide accurate weekly/monthly/quarterly forecasts and rely on deep product knowledge to evaluate client needs.

You’ll address customer concerns, navigate competitive pressures, and handle high volumes of outbound calls and emails while maintaining CRM data and reporting to the Sales Manager.