Inside Sales Leader: Revenue Growth & Strategy

TDCX; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

Singapore-based TDCX is a global BPO leader providing CX, sales and digital marketing services. We are seeking a Sales Manager to guide AEs, SDRs, and AMs, driving revenue growth and client relationships in a fast-paced environment.

You will own revenue goals, refine go‑to‑market and sales processes, manage client stakeholders, and collaborate with marketing, analytics and operations to deliver measurable outcomes.

Qualifications

• BA/BS degree or equivalent experience in business, marketing, or related field.
• 5+ years sales experience, with at least 3 years in a leadership role managing diverse inside sales teams.
• Experience in outsourced sales, BPO, SaaS, IT services, or system integrations is preferred.
• Proven track record of meeting/exceeding sales targets and optimizing team performance in fast-paced environments.
• Demonstrated ability to coach, support, and enable team leaders and individual contributors.
• Experience managing client relationships and ensuring high levels of satisfaction.

Responsibilities

• Lead, coach, and inspire inside sales teams to achieve and exceed revenue targets.
• Recruit, hire, and onboard talented sales professionals.
• Set clear team and individual goals, aligning them with business objectives.
• Foster an environment of continuous learning, engagement, and high performance.
• Develop, implement, and refine sales strategies, pipeline management, and lead generation processes.
• Create and utilize operational systems to monitor goals, progress, quality, and risks.
• Oversee team productivity, effectiveness, and staffing optimization.
• Manage relationships and serve as the main point of contact for client stakeholders.
• Prepare and conduct business reviews with clients and internal stakeholders.
• Collaborate cross-functionally to optimize outcomes.
• Regularly analyze sales, pipeline, and performance metrics to identify opportunities for improvement.
• Apply data analysis to evaluate efficiency, forecast performance, and recommend enhancements.
• Report on forecasting, trends, blockers, and opportunities.
• Identify and drive strategic initiatives to grow programs and adapt to market conditions.

Skills

Leadership

Coaching

Strategy

Data-driven decisions

Communication

Team development

Education

BA/BS degree or equivalent experience in business, marketing, or related field

Tools

Salesforce

HubSpot

Microsoft Office

GSuite

Sales enablement tools

Job description

Singapore-based TDCX is a global BPO leader providing CX, sales and digital marketing services. We are seeking a Sales Manager to guide AEs, SDRs, and AMs, driving revenue growth and client relationships in a fast-paced environment.

You will own revenue goals, refine go‑to‑market and sales processes, manage client stakeholders, and collaborate with marketing, analytics and operations to deliver measurable outcomes.