B2B Account Executive (Global Hospitality Platform)

TDCX; Kuala Lumpur; On-site; MYR 67,000 - 78,000; Full time

Benefits offered by this job

Attractive remuneration and great perK

Comprehensive medical and social cover

World-class workspace

Flexible working arrangements

Coaching and mentoring

Global company with awards

Job summary

TDCX in Kuala Lumpur is seeking a results-driven Inside Sales professional to grow the B2B client base. You will engage customers, handle orders, and advise on products that fit customer needs, while maintaining strong product knowledge and meeting key performance metrics.

With experience in inside sales, you will manage multiple systems and use CRM tools to track progress, contributing to a fast-paced, target-driven environment in a global BPO setting.

Qualifications

• Diploma or Bachelor's degree in any field required.
• Fluent in English (C1) with excellent verbal and written communication skills.
• 3-4 years of experience in B2B or inside sales, preferably in travel, property, or digital marketing.
• Strong account ownership, time management and multitasking in a fast-paced environment.
• Proven track record of meeting or exceeding targets.
• CRM experience such as Salesforce or HubSpot is a plus.

Responsibilities

• Close incoming sales opportunities and articulate product benefits to meet short-term goals and quotas.
• Assist customers with order placement and provide product information to match customer needs.
• Recommend products and services that fulfill customer requirements.
• Maintain high service levels meeting Sales, Quality and Productivity metrics and strive to overachieve targets.
• Document and escalate customer issues or trends through proper channels.
• Keep product knowledge up-to-date by attending trainings and reviewing materials.
• Other duties as assigned to support the Quality Management System.

Skills

Fluent English

Account ownership

Time management

Multitasking

Sales skills

Education

Diploma or Bachelor's degree

Tools

Salesforce

HubSpot

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and escape customer issues or trends following appropriate communication and escalation channels where required.
• Maintains product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Education: Diploma or Bachelor's degree in any field.
• Language Proficiency: Fluent in English (C1 level) and the language of the supporting market, with excellent verbal and written communication skills.
• Experience: 3 - 4 years of experience in B2B or inside sales (preferably within travel, property, or digital marketing), though other related backgrounds are also welcome to apply.
• Core Competencies: Strong account ownership and management, time management, and the ability to multitask in a fast-paced environment.
• Performance: A proven track record of hitting and exceeding targets.
• Technical Skills: Computer proficiency, comfort working across multiple systems, the ability to quickly learn new software, and prior CRM experience (such as Salesforce or HubSpot) as a plus.

Further Information:

• Start Date: November 2026
• Salary: Basic salary up to MYR 7,XXX + KPI bonuses(monthly)
• Working Hours: Monday – Friday, 7:00 AM – 4:00 PM (MYT)
• Benefits: EPF, SOCSO & insurance coverage

About TDCX

Singaporeheadquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.

If you’re commercially driven, relationship-focused, and ready to take your B2B sales career to the next level, we’d love to hear from you!