Senior Inside sales Specialist

TDCX; Malaisie; Sur place; MYR 39 000 - 89 000; Plein temps

Avantages offerts par ce poste

Attractive remuneration and perks

Comprehensive medical insurance and社

World-class workspaces

Flexible working arrangements

Learning and development plans

Mentoring from experts

Global company with industry awards

Résumé du poste

TDCX is hiring for an Inside Sales role in Malaysia. You will close opportunities, assist customers with orders, and recommend products that best fit client needs. The position emphasizes achieving daily and monthly targets while delivering high service levels and maintaining product knowledge through ongoing training.

The role suits diploma holders or higher with strong communication skills and the ability to thrive in a fast-paced environment. Flexible working arrangements are available.

Qualifications

• Diploma or higher degree required; fresh graduates welcome.
• Strong time management and motivation to exceed expectations.
• Ability to work in a fast-paced environment with multitasking.
• Excellent English verbal and written communication; local language a plus.
• Willingness to learn and adapt to new systems.

Responsabilités

• Close incoming sales opportunities and meet short-term goals and quotas.
• Assist customers with order placement and product information.
• Ensure recommended products meet customers' needs and preferences.
• Maintain service levels meeting Sales, Quality and Productivity metrics.
• Recognize, document and elevate customer issues following proper escalation channels.
• Maintain product knowledge by attending training and staying updated on materials.
• Other duties as assigned to support the Quality Management System at TDCX.

Connaissances

Time management

Verbal communication

Written communication

Adaptability

Multitasking

Computer literacy

English proficiency

Formation

Diploma or higher

Outils

CRM software

Description du poste

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Close incoming sales opportunities, selling the benefits of the products to ensure that short term goals, objects and quotas are met
• Assist customers with order placement, providing product information and advice related to products and services that best suit the customers’ needs.
• Ensure that products, services and solutions recommended to clients will fulfill their needs.
• Offer a high level of service meeting our department key metrics for Sales, Quality and Productivity. Ability to overachieve on daily and monthly targets.
• Recognize, document and elevate customer issues or trends following appropriate communication and escalation channels where required.
• Must maintain product knowledge by attending training workshops and keeping up to date on product material.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and motivation to exceed expectations
• Enjoy working in a fast-paced environment and be able to balance multiple tasks at the same time
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach driven by innovation and operational precision positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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