Sales Team Lead

TDCX; Malaysia; Hybrid; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Attractive remuneration

Medical & social coverage

World-class workspace

Learning & development

Flexible working

Coaching & mentoring

Global awards

Public transport access

Job summary

TDCX is a global BPO leader looking for a Quality/Operations Manager to oversee day-to-day contact centre operations in Malaysia. You will drive KPI attainment, work with cross-functional teams to meet client targets, and establish robust procedures aligned with company standards.

You will coach and monitor performance, identify training needs, and lead continual improvement of the Quality Management System. Strong leadership and communication are essential.

Qualifications

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field for this position.
• Experience leading, inspiring and motivating others to meet goals and metrics.
• Possess project and resource management skills.
• Strong communication and interpersonal skills.
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market.

Responsibilities

• Responsible for the day to day management of the contact centre to ensure KPIs are met.
• Work closely with the teams to achieve Qualitative targets specified by the Client.
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure feedback to team members on performance is accurate, complete and timely; provide coaching to meet KPIs and policies.
• Identify training needs and work with the training department to organize training/online learning.
• Enhance team performance through call monitors, team briefings, and monthly coaching sessions.
• Perform other duties to support the Quality Management System at TDCX.

Skills

Leadership

People management

Communication

Analytical thinking

Decision making

Project management

Education

Advanced/Higher/Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Job description

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks
• Comprehensive medical, insurance, and social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy-to-access location with direct public transport links
• Flexible working arrangements
• Coaching and mentoring from experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Responsible for the day to day management of the contact centre to ensure that KPIs are met.
• Work closely with the teams to achieve Qualitative targets specified by the Client
• Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives.
• Ensure that the feedbackprovided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies.
• Identify training needs and work with the training department to organize training/ online learning for the team members.
• Enhance the performance of team members through the use of call monitors, team briefings, and monthly coaching sessions.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.
• Preferable with 2 years of working experience in the related field is required for this position
• Experience leading, inspiring and motivating others to meet goals and metrics
• Possess project and resource management skills
• Strong communication and interpersonal skills
• Excellent decision making and analytical skills.
• Excellent verbal and written communication skills in English and the language of supporting market

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com .

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