Information Technology Operations Specialist

eTeam; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia in Petaling Jaya seeks a Junior IT Operations Specialist to join the team as a contractor/full-time role on 1-year terms. The role requires a strong IT operations foundation, exposure to automation, and interest in AI-driven solutions. 3+ years of experience is expected.

Key tasks include database management, ITSM workflows, and leveraging Jira/Confluence to streamline operations. A 1-year engagement with probation is offered, with opportunities to grow within the IT operations

Qualifications

• Bachelor’s degree required; or Associate degree with 3+ years IT operations experience.
• Minimum 2 years supporting e-commerce or internet systems.
• Experience in IT operations, automation, and AI-driven workflows is a plus.

Responsibilities

• Manage and query databases effectively.
• Support IT operations with Jira, Confluence, and ITSM tools.
• Apply AI assistants for troubleshooting, documentation, and data organization.
• Implement automation using low-code tools and scripts.

Skills

AI automation

Database queries

ITSM tools

Education

Bachelor’s degree

Associate degree + 3y exp

Tools

Jira

Confluence

ITSM

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Information Technology Operations Specialist

We are looking for a Junior IT Operation Support Specialist to join our team in Petaling Jaya. This role is ideal for professionals with a strong foundation in IT operations and an interest in automation and AI-driven solutions.

• Location: Petaling Jaya
• Type: FTC (contract) / FTE (full-time)
• Duration: 1 year (3 months probation)
• Experience: 3+ years
• Salary: 10-15% hike on current salary

Key Skills

• AI automation and workflow optimization
• Database query tools and data concepts
• Jira, Confluence, and ITSM processes

Qualifications

• Bachelor’s degree (or Associate degree with 3+ years of IT operations experience)
• Minimum 2 years supporting e-commerce or internet systems

Responsibilities

• Manage and query databases effectively
• Support IT operations with Jira, Confluence, and ITSM toolsApply AI assistants for troubleshooting, documentation, and data organization
• Implement automation using low-code tools (e.g., Power Automate, scripts, workflow tools)