IT Operation support specialist

Tata Consultancy Services; Selangor; On-site; MYR 60,000 - 100,000; Full time

Job summary

Tata Consultancy Services in Malaysia, APAC, is hiring an IT Operation support specialist based in Petaling Jaya. This role focuses on sustaining e-commerce platforms and IT services, with emphasis on data tools, automation, and AI-assisted troubleshooting.

The ideal candidate has a relevant degree and hands-on experience, strong Jira/Confluence skills, and a proactive approach to optimizing workflows. Join a team driving digital innovation and sustainable technology solutions.

Qualifications

• Bachelor’s degree or above; or associate degree with 3+ years IT operations experience.
• 2+ years of experience supporting e-commerce or internet systems.
• Experience with AI tools, automation, or workflow optimization is a strong plus.

Responsibilities

• Familiarity with database query tools and basic data concepts.
• Proficient with Jira, Confluence, and ITSM processes.
• Using AI assistants for troubleshooting, documentation, or data organization.
• Using automation or low-code tools (e.g. Power Automate, scripts, workflow tools).
• Collaborate with global IT teams to support online services.

Skills

Jira

Confluence

ITSM processes

Database queries

AI tools

Automation

Low-code tools

Education

Bachelor’s degree or above

Associate degree with 3+ years IT operations experience

Tools

Power Automate

Scripting

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS’ journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Please find the job description below.

Job Title: IT Operation support specialist

Location: Petaling Jaya, Malaysia

Key Responsibilities

• Familiarity with database query tools and basic data concepts;
• Proficient with Jira, Confluence, and ITSM processes.
• Bachelor’s degree or above; or associate degree with 3+ years of relevant IT operations experience;
• At least 2 years of experience supporting e-commerce or internet systems;
• Experience with AI tools, automation, or workflow optimization is a strong plus.
• Using AI assistants for troubleshooting, documentation, or data organization.
• Using automation or low-code tools (e.g. Power Automate, scripts, workflow tools).