Guest Experience Associate – Indoor Park & Games

Aeon Fantasy (Malaysia) Sdn. Bhd; Johor Bahru; On-site; MYR 22,000 - 36,000; Full time

Benefits offered by this job

Medical

Miscellaneous allowance

Education support

Dental

Vision Insurance

Annual leave

Bonus

Long Service Award

Job summary

Aeon Fantasy (Malaysia) Sdn. Bhd. is seeking a friendly Shop Operations Assistant in Johor Bahru to support daily tasks, maintain a clean and welcoming store environment, and help deliver memorable experiences for families at the Molly Fantasy venue.

You will assist the supervisor, liaise with vendors, handle promotions, manage inventories and respond to customer inquiries while working weekends and full shifts, ensuring game machines and indoor play areas remain engaging and well-presented.

Qualifications

• Strong customer service and communication skills.
• Good organisational skills with the ability to manage daily operational tasks.
• A proactive approach to resolving machine, vendor and customer issues.
• Willingness to work weekends, public holidays and full shifts.
• Ability to maintain high standards of cleanliness, presentation and service.

Responsibilities

• Assist the supervisor with daily operational routines.
• Ensure the shop, game machines and indoor playground are clean and tidy.
• Liaise with vendors to address machine issues and problems.
• Respond to customer queries about various services.
• Deliver consistently good customer service.
• Take charge of events and promotions.
• Arrange prizes attractively.
• Conduct periodic stock taking.
• Work on weekends, public holidays and full shifts as required.

Skills

Customer service

Communication

Organisation

Proactive problem solving

Job description

Aeon Fantasy (Malaysia) Sdn. Bhd. is seeking a friendly Shop Operations Assistant in Johor Bahru to support daily tasks, maintain a clean and welcoming store environment, and help deliver memorable experiences for families at the Molly Fantasy venue.

You will assist the supervisor, liaise with vendors, handle promotions, manage inventories and respond to customer inquiries while working weekends and full shifts, ensuring game machines and indoor play areas remain engaging and well-presented.